Medical Assistant (MA) - Urgent Care

ConvenientMD • Agawam, MA

5d • $20 - $28

About The Position

ConvenientMD is seeking a Medical Assistant to help deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role includes engaging with patients, explaining prescribed medications and care plans, offering preventive health guidance, addressing patient questions, conducting preliminary evaluations, performing basic clinical procedures, and maintaining accurate electronic health records. In New Hampshire and Maine, the Medical Assistant may administer prescription medications under the supervision and direction of licensed healthcare providers. The role also involves coordinating with the clinical team, supporting discharge planning, and helping train new clinic team members.

The position requires availability for 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Part-time employees work two shifts per week, including at least two weekend shifts per month. Per-diem employees work four shifts per month, ideally one per week. Employees must be flexible to work nights, weekends, and holidays, travel to other nearby clinic locations if needed, and travel for training shifts. The posting lists an hourly pay range of $20.22–$28.02.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within one hour of the primary clinic.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Strong written and verbal communication, collaboration, and patient-service skills.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Document patient information accurately in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable regulations and guidelines.
• Prepare and administer medications accurately and understand dosages, routes of administration, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED