Medical Assistant - Neurology Clinic (Baptist)

Ochsner Health•New Orleans, LA

About The Position

Under general supervision, the Medical Assistant supports clinical operations and patient care in a neurology clinic. The role manages patient flow, gathers and communicates patient information, performs screenings and vital signs, prepares patients for examinations, and assists a physician with procedures under the supervision of a licensed health care provider. The Medical Assistant also responds to patient questions and concerns, coordinates appointment scheduling, and maintains clean, stocked clinical spaces and equipment. The position requires maintaining clinical knowledge, technical skills, training, and credentials through professional development. The employee must adapt communication and care to the needs of each patient population, protect patient privacy, and comply with applicable laws, accreditation standards, regulatory requirements, and Ochsner’s Compliance & Privacy Program and Standards of Conduct. Work takes place in patient care areas and may involve exposure to blood, body fluids, tissue, specimens, and communicable diseases. The role involves medium physical work, including exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; mechanical lifting devices or team lifts should be used.

Requirements

High school diploma or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Proficiency with software packages specific to the role.
Strong interpersonal skills.
Strong customer service skills.

Nice To Haves

Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

Manage patient flow in and out of examination rooms.
Retrieve and collate patient information for providers and communicate pertinent patient-related information to the physician.
Perform vital signs and screenings, obtaining height, weight, allergy and medication history, and other assessments required by Ochsner protocol.
Prepare patients for examinations, explain procedures before they are performed, and answer patient questions.
Perform tasks and assist the physician with procedures under the supervision of a licensed health care provider.
Address patient questions during appointments or by phone in preparation for or follow-up to appointments and procedures, within an appropriate time frame.
Ensure patients receive necessary prescriptions, materials, and handouts, and escalate patient concerns to a licensed health care provider as appropriate.
Clean, stock, and maintain examination rooms, procedure rooms, workstations, instruments, and equipment.
Schedule and reschedule patient appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Maintain clinical knowledge, technical skills, training, and credentials through personal professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Comply with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including promptly reporting known or suspected unethical or questionable conduct and safety, privacy, or other compliance concerns.
Perform other related duties as required.