Medical Assistant - Neurology Clinic (Baptist)

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Medical Assistant works under general supervision in a neurology clinic, supporting patient care and clinic operations. The role manages patient flow, gathers and communicates patient information, performs vital signs and screenings, prepares patients for exams, and assists a Physician with procedures under the supervision of a licensed health care provider. The Medical Assistant also supports appointment scheduling, responds to patient questions, provides prescriptions and materials, and maintains clinical spaces and equipment. The position requires ongoing professional development and compliance with applicable laws, accreditation standards, regulatory requirements, and Ochsner Health System policies and standards. The job description also refers to staff development and training and participation in initiatives to improve processes serving internal and external customers.

Requirements

High school diploma or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal skills.
Strong customer service skills.

Nice To Haves

Completion of a formal training program or Medical Assistant program.

Responsibilities

Manage patient flow into and out of exam rooms.
Retrieve and collate patient information for the Provider and communicate pertinent patient-related information to the Physician.
Perform vital signs and screenings, including obtaining height, weight, allergy and medication history, and other assessments required by Ochsner protocol.
Prepare patients for exams, explain procedures before they are performed, and answer patient questions.
Perform tasks under the supervision of a licensed health care provider and assist the Physician with procedures.
Address patient questions during appointments or by phone in connection with appointment, procedure, or follow-up preparation within an appropriate time frame.
Ensure patients receive necessary prescriptions, materials, and handouts, and escalate concerns to a Licensed Healthcare Provider as appropriate.
Clean, stock, and maintain exam rooms, procedure rooms, workstations, instruments, and equipment.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt communication and care to the patient population, including respecting privacy, explaining services or procedures, requesting permissions, and adjusting communication style.
Perform other related duties as required.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Comply with Ochsner's Compliance & Privacy Program and Standards of Conduct, and immediately report known or suspected unethical or questionable conduct and safety, privacy, or other compliance concerns.