Medical Assistant Neurology Clinic

Banner Health • Phoenix, AZ

2d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care while helping deliver an excellent patient experience in a neurology clinic. The role includes preparing patients for exams and treatments, assisting with procedures, documenting patient information, coordinating care, and providing clerical and administrative support. The position works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external health care contacts.

The role is based in Phoenix, Arizona, with potential coverage at satellite clinics in Arcadia, Thunderbird, and Scottsdale Health Center as needed. Travel between clinic locations is required. The schedule is Monday through Friday, 8 a.m. to 5 p.m., on the day shift. Uncertified Medical Assistants may be considered and have 12 months after starting employment to obtain national certification; Banner provides study materials and pays the certification cost. A passing certification score results in a pay increase. Employees may also pursue career advancement or tuition assistance.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification from one of the following: Registered Medical Assistant (RMA) from AMT; Certified Medical Assistant (CMA) from AAMA; Certified Clinical Medical Assistant (CCMA) from NHA; or National Certified Medical Assistant (NCMA) from NCCT. Uncertified Medical Assistants may be considered and must become nationally certified within 12 months of employment.
• BLS certification upon hire.
• Strong computer skills, including ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized fashion.
• Flexibility to travel between clinic locations for coverage as needed.
• Employees working in the specified Banner behavioral health settings serving children must have an Arizona Fingerprint Clearance Card at hire and maintain it throughout employment, and must sign an Arizona Criminal History Affidavit upon hire.

Nice To Haves

• At least 2 years of previous Medical Assistant experience, preferably in a busy outpatient clinic setting.
• Specialty clinic experience, particularly in neurology or other complex medical specialties.
• Experience with medication preparation, prior authorizations, prescription management, and other medication-related workflows.
• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report significant changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and follow universal precautions and personal protective equipment requirements.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communication of test results.
• Support clinicians as a resource to help provide optimal patient care; administer medications in accordance with established policies and procedures or provider direction.
• Provide clerical support and maintain complete patient documentation, including medical records, labs, authorizations, X-rays, hospital records, and prior care related to each visit.
• Provide complete and accurate information for billing related to patient encounters in a timely manner.
• Maintain clean and functional exam rooms, storage areas, equipment, and instruments; disinfect equipment and instruments according to procedures, manufacturer recommendations, and OSHA guidelines.
• Perform basic equipment maintenance and coordinate needed repairs.
• Order supplies as directed and stock patient care areas; manage medication-related tasks, including expired medications, equipment, and recalls.
• Maintain effective communication with internal and external customers and contribute to a service-oriented team environment.
• Complete required onboarding, orientation, and simulation training.
• Provide administrative and clinic support as needed, including answering phones, checking in patients, scheduling appointments, following up on referrals, ordering supplies, and stocking rooms.
• Travel to satellite clinic locations as needed to provide staffing coverage.

Benefits

• Scrub allowance.
• Medical Assistant certification study materials and certification cost paid by Banner for uncertified Medical Assistants.
• Pay increase upon passing the certification exam and attaining newly certified status.
• Opportunity to advance on the Medical Assistant career ladder.
• Tuition assistance for further education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED