Medical Assistant - Congress - Internal Medicine

El Rio Community Health Center•Tucson, AZ

157d•$18 - $26•Onsite

About The Position

The Medical Assistant serves as a member of a medical support team providing quality healthcare to El Rio patients. The role provides direct patient care and clinical and non-clinical services within the position’s scope of practice, at a clinic location assigned by management. The Medical Assistant works under general supervision and review and consults a supervisor about work problems involving departures from standard policies, interpretations, or procedures. The position supports El Rio Health’s mission of providing comprehensive, quality healthcare that is affordable and accessible. The Medical Assistant completes patient intake and documentation, carries out appropriate procedures and provider orders, coordinates patient care needs, maintains accurate electronic health records, and supports clinical operations. The role also maintains a safe, hygienic work environment, protects patient confidentiality, and follows organizational policies, procedures, and applicable compliance requirements. The position requires a high school diploma or GED, a Medical Assistant Certificate from an approved and accredited educational institution, current Basic Life Support certification for healthcare providers, and a Level I fingerprint clearance card or timely application for one. One year of ambulatory healthcare experience and English-Spanish bilingual ability are preferred. Employees may need reliable transportation for operational reassignments; those driving during work hours must have a valid driver’s license and meet Arizona vehicle insurance requirements.

Requirements

High school diploma or General Education Diploma (GED); an equivalent combination of education and experience directly related to the job functions and responsibilities may be considered.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Level I fingerprint clearance card that is current, valid, and in good standing, or application for one within seven working days after beginning employment. The posting also states that new hires and transfers must submit a clearance card or fingerprint receipt before their hire or transfer date and receive a Level One Non-IVP card within 30 days afterward.
Ability to perform the essential clinical and non-clinical functions of the position, subject to reasonable accommodations.
May be required to have reliable transportation that can accommodate organizational operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
All employees must undergo pre-employment drug testing and may be subject to post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal and state regulations.

Nice To Haves

One year of experience as a medical assistant in an ambulatory healthcare setting.
Bilingual English-Spanish ability, including speaking, reading, and writing in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties, tasks, and responsibilities within reasonable time frames and established performance standards.
Complete the patient intake process before the patient sees a provider, including documenting information, patient responses, and actions in the Electronic Health Record (EHR).
Perform or assist with procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating outside medical records and laboratory and radiology results as needed.
Complete provider orders and ensure patients understand their discharge instructions.
Document completed orders and actions in the patient’s EHR and submit them for processing within the defined period.
Complete administrative and non-clerical activities received through El Rio Health IT systems or the Patient Portal and document the work as required.
Maintain proficiency and complete annual competency skills evaluations.
Maintain clean, safe, and hygienic work areas, workstations, and examination rooms, and follow handwashing and other applicable procedures.
Follow applicable compliance and reporting requirements for Joint Commission accreditation.
Protect patient confidentiality and disclose information only to authorized individuals in accordance with HIPAA and corporate compliance requirements.
Comply with the organizational Code of Conduct, policies and procedures, standing orders, and Service Excellence requirements.
Maintain a safe work environment, address or report hazards promptly, follow health and safety procedures, and participate in safety programs, which may include an emergency response team assignment.
Provide professional performance across assigned clinical and non-clinical duties at clinic locations as assigned to support operational needs.
Evaluate clinical or non-clinical problems and prioritize and resolve them appropriately and promptly using role-appropriate critical-thinking and problem-solving skills.
Communicate proactively and effectively with patients to support compliance with appointments and treatments, and document communication efforts in the EHR in accordance with Nursing Policies and Procedures.
Report actual or potential safety hazards to supervisory staff immediately.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate inventories.