Medical Assistant - Hidenwood Primary Care

Riverside Hospital•Newport News, VA

4d•Onsite

About The Position

The Medical Assistant supports patient care, clinical, technical, and clerical functions under the direct supervision of a physician and practice manager. The role helps maintain clinic patient flow by assisting the patient care team and providing health care services that support safe, high-quality care. The Medical Assistant may float to other clinics or practices in the region as operational needs require.

Requirements

High school diploma or GED (required).
Graduation from a Medical Assistant program (required).
CPR/BLS certification from the American Heart Association, American Red Cross, or American Safety and Health Institute upon hire (required).

Nice To Haves

Clinical experience of less than one year is preferred.
Certified Medical Assistant (CMA) certification from the American Association of Medical Assistants (AAMA) within one year is preferred.
Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) within one year is preferred.

Responsibilities

Update, verify, and maintain patient records by interviewing patients and confirming the purpose of their visit.
Prepare patients for examinations and obtain vital signs, including manual readings when mechanical devices are unavailable.
Prepare and sanitize examination rooms before and after appointments.
Administer medications and vaccines under physician supervision.
Process prescription refill requests for approval and forward them to pharmacies.
Maintain medical supplies and inventory, keep examination rooms stocked, and ensure equipment is operational and receives preventive maintenance as needed.
Follow healthcare regulations and standards, including scope-of-practice requirements, HIPAA, and OSHA.
Complete required competencies and education to maintain the skills needed to provide safe patient care.
Support and comfort patients and families during visits and procedures, including chaperoning sensitive examinations as needed.
Provide timely patient responses and follow-up by phone and electronic means; communicate delays and manage patient expectations.
Manage provider schedules and help patients access care through appointments, referrals, and necessary information.
Provide patient education according to protocol and provider instruction, including after-visit summary instructions in the EMR.
Collect specimens, perform phlebotomy and point-of-care testing, and use ABNs when applicable to the practice.
Process, package, and send specimens to the appropriate laboratory.
Obtain preauthorizations and prior authorizations when needed.
Maintain point-of-care logs and accurately document testing in the EMR.
Follow insurance carrier guidelines and Medicare regulations; maintain working knowledge of ICD-9 and CPT coding and seek assistance as needed.
Schedule tests and specialist visits within network limitations.
Support productivity goals and maximize use of facility resources to meet patient demand and physician visit targets.
Contribute to the organization's quality measures.