Medical Assistant - Primary Care - 40 Hours, Days

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant supports Primary Care clinic operations in both clinical and administrative areas. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes gathering information for registration, scheduling appointments, verifying demographic and financial information, and facilitating patient flow in the ambulatory setting. Clinical duties include preparing for visits, supporting patient intake, documenting patient information, performing delegated clinical tasks, assisting with procedures, collecting specimens, supporting preventive care outreach, and maintaining equipment and supplies. Administrative duties include registration, scheduling, insurance verification, payment collection, medical-record coordination, and related clinic support. The role requires adherence to confidentiality, infection-control practices, documentation standards, and hospital policies, along with ongoing competency and education activities. This is a full-time position scheduled for 40 hours per week, working four 10-hour shifts during the day. The compensation range is $24.46–$28.64; the posting states that the range is an estimate based on minimum qualifications and that base-pay decisions consider factors including education, experience, and related licensure or certifications. BMCHS also describes benefits and other total-compensation offerings.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements, such as obtaining height and weight or measuring urine output.
Excellent customer-service skills and the ability to communicate courteously and professionally with patients, the public, staff, outside agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including the ability to access, enter, and interpret computerized data and information.
Ability to maintain strict confidentiality of confidential or sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-judgmental, non-discriminatory patient care and protect patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider, and collaborate with the care team regarding assignments, priorities, task completion, and patient findings.
Monitor patient flow, update patients about wait times, notify staff of patient arrivals, greet patients, and escort them to exam rooms.
Conduct pre-visit chart review and preparation, identify care needs, and enter orders for upcoming laboratory tests and other tests according to clinic guidelines and protocols.
Support patient intake by verifying identifiers; collecting and documenting vital signs, visit concerns, histories, allergies, smoking status, medications, immunization information, and pharmacy details; and preparing patients for providers.
Set up needed equipment and supplies, administer preventive-care screens and questionnaires, arrange refill information for provider approval, download device data, and alert providers to patient readiness or abnormal findings.
Collect, label, send, and, when needed, deliver specimens with appropriate laboratory slips or requisitions.
Recognize emergency or crisis situations and initiate appropriate responses within the role's scope, promptly communicating events to licensed clinical staff.
Perform assigned technical tasks as trained and directed, which may include vital signs, point-of-care testing, routine EKGs, phlebotomy, specimen collection, suture removal, simple dressing changes, and other listed clinical procedures.
Provide basic skin and patient-equipment care; assist with minor procedures, including setup, breakdown, draping, and preparation as directed.
Follow isolation procedures and universal precautions; perform initial equipment and instrument cleaning and decontamination; maintain, inspect, and restock equipment and supplies; and report broken or nonfunctional items.
Support population-health management by reviewing registry data, conducting preventive-care outreach, reminding patients of needed tests or screenings, and printing or displaying registry information.
Complete patient visits by printing disposition forms and education materials and assisting with selected prior-authorization staging under direction.
Perform ambulatory administrative duties, including patient registration, appointment scheduling, collecting copayments, updating demographic and billing data, and verifying insurance coverage and prior approvals.
Follow collection and cash-control procedures, inform patients of financial obligations, collect payments, and direct patients with financial concerns to appropriate staff.
Create or obtain medical records, assign record numbers for new patients, coordinate suspected duplicate records, maintain clinic files, and screen charts for relevant results and information.
Use computer systems to access and enter patient information and results; prepare charts and forms; handle clinic mail; send notices; coordinate linked appointments; reschedule patients; and enter charge and diagnosis codes as directed.
Track borrowed or rented equipment and maintain required equipment logs and records.
Support orientation of new staff and serve as a resource to float-pool staff.
Adapt to changing clinic needs, assist team members, float or adjust assignments as needed, and coordinate break periods with clinic activities.
Participate in staff meetings, quality-improvement and education activities, in-services, and ongoing competency maintenance; maintain required certificates and education records.
Comply with hospital standards, policies, procedures, protocols, regulations, attendance requirements, safety rules, and infection-control requirements, and contribute to a positive, collaborative work environment.