Medical Assistant - Primary Care - 40 Hours, Days

Boston Medical Center•Boston, MA

About The Position

Under the supervision of the Nurse Manager, the Medical Assistant provides medical and nursing support to provider staff in an ambulatory primary care setting. The role includes specimen collection and phlebotomy, patient intake and preparation, delegated clinical procedures, care-team coordination, and administrative support. Duties are performed according to hospital policies and procedures and applicable professional standards. The Medical Assistant supports patient flow and communication, prepares charts and orders for visits, collects and documents patient information, performs or assists with a range of clinical tasks, and helps complete visits. The position also includes registration, scheduling, insurance verification, payment collection, medical-record maintenance, and other clinic administrative duties. The role requires maintaining patient confidentiality, following safety and infection-control requirements, and providing respectful, age-appropriate care. This is a full-time position scheduled for 40 hours per week: 10-hour shifts, four days a week. Compensation is listed as $24.46–$28.64; the stated range is an estimate based on minimum job qualifications, with base pay determined by factors including education, experience, and relevant licensure or certifications.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic mathematics and quantitative measurements.
Excellent customer-service and communication skills, including courteous and professional interactions with patients, staff, the public, and internal and external contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data.
Ability to maintain strict confidentiality of sensitive information.
Ability to provide age-appropriate care to the patient groups regularly served and to deliver care in a respectful, nonjudgmental, and nondiscriminatory manner.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide delegated patient-care interventions under the direction of a licensed nurse or provider and communicate task status and patient findings to the care team.
Help coordinate patient flow, greet and escort patients, communicate wait-time updates, and notify staff of patient arrivals.
Review charts and prepare for upcoming visits, identify care needs, and enter laboratory and test orders according to clinic guidelines.
Collect and document patient identifiers, vital signs, chief complaints, histories, allergies, smoking status, medications, immunization information, and other intake data.
Prepare patients and rooms for visits; set up equipment and supplies; administer designated screening questionnaires; and alert providers to patient readiness or abnormal findings.
Collect, label, transport, and process specimens, including performing phlebotomy, and perform or assist with delegated technical procedures such as EKGs, point-of-care testing, glucose checks, and simple dressing changes.
Recognize emergency or crisis situations and promptly notify licensed clinical staff while initiating appropriate actions within the role's scope.
Assist licensed staff with procedures, including preparing procedure trays, draping and prepping patients, and setting up or breaking down simple sterile procedures.
Provide basic skin and equipment care, follow universal precautions and isolation procedures, and arrange for a Registered Nurse to be present for wound assessments associated with dressing changes.
Help complete patient visits by preparing disposition forms and education materials and assisting with selected prior-authorization staging under direction.
Clean and decontaminate equipment and instruments; check, assemble, and restock supplies; report broken or nonfunctional equipment; and prepare supply orders.
Use population-health registries or databases to review patient data and conduct preventive-care outreach, including reminders about tests and screenings.
Perform clerical and ambulatory-service duties, including registration, scheduling, collecting co-payments, updating patient information, verifying insurance, obtaining prior approvals, and directing patients with financial concerns to appropriate staff.
Maintain patient records and clinic files; obtain, create, screen, and distribute records; enter data and charges as directed; handle mail and clinic forms; and coordinate linked appointments and rescheduling.
Track borrowed or rented equipment and maintain equipment logs and records.
Support orientation of new staff and float-pool staff, participate in meetings, quality-improvement and educational activities, and maintain required competencies and certificates.
Follow hospital standards, policies, procedures, regulations, attendance and safety requirements, and patient-rights and confidentiality expectations; contribute to a respectful, cooperative work environment.
Perform other duties as assigned.