Medical Assistant (IM)

Austin Regional Clinic: ARC•Austin, TX

About The Position

Austin Regional Clinic is hiring a Medical Assistant for its Internal Medicine team. The role supports patient care by documenting care and communications, rooming patients, taking and recording vital signs, preparing patients for examinations, following clinic protocols, and completing diagnostic tests. The Medical Assistant also supports medication refill workflows, reviews triage and result message queues, maintains clinic supplies and equipment, and keeps patient rooms and linens clean and ready. Staff Medical Assistants may provide patient education, administer medications within their training and scope of practice, and notify patients of normal lab results while reviewing provider instructions for abnormal results. The schedule is Monday through Thursday, 8 a.m.–3 p.m., and Friday, 8 a.m.–12 p.m.

Requirements

High school diploma or equivalent.
Must meet at least one of the following: Medical Assistant experience; CNA, EMT, PCT, or comparable direct patient care experience beyond Activities of Daily Living that includes taking manual vital signs and giving medications and/or injections; or graduation from a medical assistant program.
Ability to administer medications and injections within the scope of the position within 90 days of hire.
Knowledge of medical terminology.
Strong organizational, phone listening, customer service, verbal and written communication, interpersonal, and problem-solving skills.
Ability to multitask in a fast-paced environment, manage competing priorities, and work in a team environment.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to engage others, listen, and adapt responses to their needs; align actions with team members’ common goals; and perform duties professionally.
Ability to understand, recall, and communicate factual information; understand, recall, and apply oral or written instructions; organize thoughts into understandable terminology; and apply common sense.
Current AHA-approved BLS Healthcare Provider CPR course completion card, or completion within 60 days of hire.

Nice To Haves

Six months or more of experience as a Medical Assistant.
Medical Assistant certification.

Responsibilities

Accurately document patient status, care rendered, response to care, provider orders, and contacts with patients or other healthcare providers.
Refill medications according to ARC refill protocols and assist with daily medication refill requests.
Review the Provider refill in-basket and EPIC triage call in-basket for callbacks.
Room patients, take and document vital signs, and prepare patients for provider examinations.
Follow clinic protocols and directions from the nursing team leader or supervisor.
Perform diagnostic testing, including EKGs, audiograms, tympanograms, spirometry, and visual screenings, with appropriate reporting and documentation.
Monitor medical and office supplies and equipment, keep rooms stocked with current, unexpired supplies, and order supplies as needed.
Clean patient rooms as needed, handle dirty laundry properly, and stock the laundry cart with fresh linens daily.
Assist providers with sigmoidoscopy exams and cardiac stress testing by setting up equipment, preparing patients, and cleaning and storing equipment afterward; document and report appropriately.
Maintain equipment, including autoclaves, and sterilize and wash speculums and check expiration dates.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
Provide patients with educational materials as directed.
Administer medication under physician direction and within the scope of practice, following required training and testing.
Review result notes in the in-basket and call or inform patients of normal lab results; review provider instructions regarding abnormal results.