Center Care Team - Medical Assistant, Bilingual

ArchWell Health • Sun City, AZ

14d

About The Position

The Medical Assistant (MA) is a key member of ArchWell Health’s clinical care team, supporting the primary care physician (PCP) and helping deliver efficient, compassionate care to members. The MA works collaboratively with teammates to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments.

The role also includes patient intake, vital-sign collection, patient interviews, medical-history documentation, examinations and routine screenings. The MA listens to patients and communicates changing needs or conditions to the PCP, specialists, and other clinical personnel. The position emphasizes a positive patient experience, accurate and ethical documentation, compliance with OSHA safety standards, and health coaching for a defined patient group, including weekly follow-up calls.

ArchWell Health provides value-based primary care for adults aged 60 and older through accessible neighborhood centers. The organization focuses on prevention, wellness, strong provider-patient relationships, and helping members remain healthy and engaged.

Requirements

• High school diploma or GED.
• Bilingual ability in a language dependent on member demographics, with successful completion of a formal proficiency exam during the selection process.
• At least 1 year of work experience as a Medical Assistant.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• BLS for Healthcare Providers certification.
• Experience with EClinicalWorks or a similar electronic medical record (EMR) system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Self-starter with the ability to think creatively and work effectively.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Embodies and serves as a role model of ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients throughout appointments, reporting patient needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience, including processing patient phone messages, returning calls, routing calls to appropriate team members, and calling patients to obtain and relay pertinent information to the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED