Medical Assistant - Primary Care

ConvenientMD•Bangor, ME

12d

About The Position

ConvenientMD is hiring a Medical Assistant to support its Advanced Primary Care model, which combines modern clinics and technology with in-person and virtual primary care and urgent care. The role contributes to personalized, team-based care by helping patients understand their health, treatment, and follow-up needs, and by supporting clinical operations and coordination of care. Medical Assistants engage with patients, answer questions about medical conditions, treatment plans, and medications, explain prescribed medication instructions and potential adverse reactions, and provide guidance on lifestyle changes, prevention, and follow-up care. They conduct preliminary patient evaluations, perform basic clinical procedures, document information in electronic health records, and, in New Hampshire and Maine only, administer prescription medications under licensed provider supervision and in accordance with state requirements. The role works closely with providers and other clinical team members to coordinate care, communicate patient updates, assist with discharge planning, and support training for new clinic team members. Open availability is required during clinic operating hours, Monday through Friday, 7:30 a.m. to 5:00 p.m. Team members can generally expect to work 7:15 a.m. to 5:15 p.m. to cover opening and closing procedures, with occasional flexibility needed to meet patient and team needs.

Requirements

High school diploma.
Medical Assisting certification and at least one year of experience, or two years of experience working as a Medical Assistant; primary care experience is preferred.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS, and online-only classes are not accepted.
Open-time availability Monday through Friday during clinic operating hours, 7:30 a.m. to 5:00 p.m.; the typical expected schedule is 7:15 a.m. to 5:15 p.m.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Strong written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability and willingness to collaborate as part of a clinical team.
Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn NextGen and other business systems.
Compassionate, authentic, patient-focused approach, with an ability to support patients with kindness and understanding.

Nice To Haves

Medical Assistant experience in a primary care setting.

Responsibilities

Welcome and engage with patients professionally; answer inquiries and provide information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions.
Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns about their health status and treatment options.
Support clinical operations and patient care, including conducting preliminary evaluations to triage patients and determine urgency.
Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
Use accurate medication preparation and administration techniques and understand medication dosages, routes, and potential side effects.
Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
Collaborate with providers on discharge plans and assist with discharge as needed.
Welcome and support the training of new clinic team members.
Participate in opening and closing procedures as part of the expected work schedule.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Employee discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.