Medical Assistant - Delaware Urgent Care

OhioHealth•URGENT CARE - DELAWARE, DE

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties needed by the assigned practice; specific duties may vary by office size and specialty. The position supports effective patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure and scope-of-practice requirements, and helps ensure continuity, quality, safety, and coordination of care. It also maintains patient and administrative records, the work environment and equipment, and supports quality and operational improvement. The role may serve as a subject-matter resource, help develop standard work, and train new staff.

Requirements

High school diploma or equivalent.
In addition to a high school diploma or equivalent, meet at least one of the following: complete a High School Medical Assistant Career Technical Program; graduate from an accredited School of Medical Assisting; complete Military Medic training; hold Paramedic (EMT-P) certification; or have at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
BLS (Basic Life Support) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate efficient and effective patient flow, prepare patients for visits, and provide services as directed by providers within licensure, policy, and scope-of-practice requirements.
Complete Care Connect EMR documentation skills requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Collaborate with the health care team and anticipate its needs to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement; recommend and implement operational-efficiency improvements and new services within areas of responsibility.
Maintain professional competence and skills through ongoing study of the field and best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR; may act as an EPIC Super User.
Support oversight of patient flow, patient preparation, and provider-directed services and education within applicable licensure and policy.
Lead and support development of standard work and develop necessary customizations.
Serve as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Focus on safety, quality, and efficiency when performing job duties.