Medical Assistant (MA) - Urgent Care

ConvenientMD • Peabody, MA

20d • Onsite

About The Position

At ConvenientMD, Medical Assistants help deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. They interact with patients, provide information about medical conditions and treatment, and contribute to coordinated care in a community urgent care setting. The role requires 12-hour shifts, including scheduled weekend shifts, and flexibility to work nights, weekends, and holidays. Employees may need to work at other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within that distance.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time employees must work three shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused approach; proactive written and verbal communication; trustworthiness; ability to build positive relationships and collaborate effectively as part of a team.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions, and offer guidance on lifestyle changes, preventive care, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Support clinical operations and patient care, including conducting preliminary evaluations to triage patients and determine urgency of medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers, following state regulations and guidelines.
• Prepare and administer medications accurately and understand dosages, routes of administration, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Travel to other clinic locations for coverage or training when required, within the stated one-hour travel distance.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED