Medical Assistant (MA) - Urgent Care

ConvenientMD•Hudson, MA

14d•$20 - $28

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role involves engaging with patients, answering questions about medical conditions, treatment plans, and medications, explaining prescribed medications and offering guidance on preventive care and follow-up. The Medical Assistant also conducts preliminary triage, performs basic clinical procedures, documents information in electronic health records, and may administer prescription medications under licensed-provider supervision in New Hampshire and Maine. The position works closely with the clinical team to coordinate care, communicate patient updates, support discharge planning, and help train new clinic team members. The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, travel for training, and potentially work at other ConvenientMD locations within an hour of their primary clinic. The role requires a high school diploma or GED, qualifying medical assistant certification or experience, and an accepted BLS certification.

Requirements

High school diploma or GED.
Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
Ability to work three 12-hour shifts per week for full-time employment, including at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
Ability to travel for training shifts within a one-hour commute and, if needed, work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Proficiency with Microsoft Office Suite or related software and experience with, or ability to learn, Experity and other business systems.
Compassionate, patient-focused approach; proactive written and verbal communication; ability to collaborate and build positive relationships; and strong teamwork skills.

Nice To Haves

One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

Engage with patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions.
Guide patients on lifestyle modifications, preventive healthcare measures, and follow-up care; address their questions and concerns.
Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
Accurately document patient information in electronic health records in compliance with privacy regulations.
In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable state regulations and guidelines.
Prepare and administer medications accurately, with an understanding of dosages, administration routes, and potential side effects.
Communicate patient information and updates to providers and other healthcare professionals.
Collaborate with providers on discharge plans and assist with discharge when needed.
Welcome and support the training of new clinic team members.
Work required 12-hour shifts, including scheduled weekend shifts, and maintain flexibility for nights, weekends, and holidays.
Travel for training shifts and, if needed, work at other ConvenientMD locations within a one-hour travel distance of the primary clinic.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.