Medical Assistant (MA) - Urgent Care

ConvenientMD • Saco, ME

12d • $21 - $26

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role is part of a healthcare team focused on improving health outcomes and promoting community wellness.

The Medical Assistant welcomes and assists patients, answers questions about medical conditions, treatment plans, and medications, explains prescribed medication instructions and potential adverse reactions, and offers guidance on lifestyle changes, preventive care, and follow-up. Clinical work includes triaging patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately maintaining electronic health records in compliance with privacy requirements. In New Hampshire and Maine only, the role may administer prescription medications under the direction and supervision of licensed healthcare providers and in accordance with state requirements.

The position works closely with providers and other clinical team members to coordinate care, communicate patient updates, assist with discharge planning, and support the training of new clinic team members. Availability requirements vary by employment schedule: full-time employees work three 12-hour shifts per week, part-time employees work two, and per-diem employees work four shifts per month. Weekend shifts are required at the applicable frequency, and flexibility to work nights, weekends, and holidays is required. The role may require travel to other nearby clinics and to training shifts.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS certifications, and online-only classes are not accepted.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule described in the posting.
• Flexibility to work nights, weekends, and holidays.
• Ability to travel to other nearby clinic locations if needed and to training shifts outside the primary clinic.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.
• Compassionate, authentic, patient-focused approach, including kindness, understanding, and support for a sense of belonging.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Enjoyment of collaboration and contributing to a strong team dynamic.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information and assistance concerning medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns so they understand their health status and treatment options.
• Conduct preliminary patient evaluations to triage patients and assess the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, conducting phlebotomy, and assisting with minor medical procedures.
• Document patient information accurately in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and according to state regulations.
• Prepare and administer medications accurately, understanding dosages, routes of administration, and potential side effects.
• Communicate patient information and updates effectively with providers and other healthcare professionals.
• Collaborate with providers on discharge plans and help with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including the required number of weekend shifts for the applicable employment schedule; remain flexible to work nights, weekends, and holidays.
• Travel to other ConvenientMD locations within one hour of the primary clinic if needed, and travel for training shifts that may take place outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED