Medical Assistant (MA) - Urgent Care

ConvenientMD•Saugus, MA

13d

About The Position

At ConvenientMD, Medical Assistants help deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves welcoming and informing patients, performing preliminary evaluations and basic clinical procedures, maintaining accurate electronic health records, and coordinating care with the clinical team. In New Hampshire and Maine, Medical Assistants may administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations. The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. The role requires flexibility to work nights, weekends, and holidays. Employees may need to work at other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within that distance.

Requirements

High school diploma or GED.
Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR certifications, ACLS certifications, and online-only classes are not accepted.
Ability to work three 12-hour shifts per week for full-time employment, including at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
If needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
Compassionate, authentic, and patient-focused approach.
Strong written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
Collaborative team orientation.
Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

Welcome patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions.
Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about their health status and treatment options.
Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable state regulations and guidelines.
Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
Collaborate with providers on discharge plans and assist with discharge when needed.
Welcome and support the training of new clinic team members.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.