Medical Assistant (MA) - Urgent Care

ConvenientMD • Exeter, NH

13d • Onsite

About The Position

ConvenientMD is hiring a Medical Assistant to help deliver high-quality patient care, support healthcare providers, and maintain smooth clinic operations. The role involves engaging with patients, answering questions about their conditions and care, explaining prescribed medications, and offering guidance on lifestyle changes, prevention, and follow-up care. The Medical Assistant also supports clinical operations through patient triage, basic procedures, accurate electronic health record documentation, and—where permitted—medication administration under licensed provider supervision. The position works closely with the clinical team to coordinate care, communicate patient updates, assist with discharge planning, and support the training of new clinic team members.

The schedule depends on employment status. Full-time staff work three 12-hour shifts per week, including at least four weekend shifts per month; part-time staff work two 12-hour shifts per week, including at least two weekend shifts per month; and per-diem staff work four 12-hour shifts per month, ideally one shift each week. Flexibility to work nights, weekends, and holidays is required. The role may require travel to other ConvenientMD clinics within one hour of the primary clinic and travel for training shifts within that distance.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including the specified weekend shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability to travel to at least three other ConvenientMD locations within one hour of the primary clinic if needed, and to travel for training shifts within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team approach and patient-focused, compassionate conduct.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including applicable weekend shifts, and be flexible to work nights, weekends, and holidays.
• Travel to other ConvenientMD locations within one hour of the primary clinic if needed, and travel for training shifts within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED