Medical Assistant, Full-Time - Grand Rapids, MI

Vivo Infusion•Grand Rapids, MI

3d•Onsite

About The Position

Vivo Infusion is seeking a dedicated and compassionate Medical Assistant for its Grand Rapids, Michigan infusion center. Medical Assistants are part of a collaborative medical team and help welcome patients, support medical staff, and deliver safe, compassionate care in accordance with applicable guidelines and regulations. The role includes clinical and administrative support, patient communication, room preparation, specimen handling, and maintaining accurate and confidential records. The company seeks someone with prior administrative experience, strong initiative, and the ability to work independently. This is a full-time, non-exempt position. The schedule is Monday from 8:30 a.m. to 7:00 p.m. and Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m. The role reports to the Clinical Operations Manager and is located at 3230 Eagle Park DR NE, Suite 101, Grand Rapids, MI 49525. Vivo Infusion describes itself as a national company with locations in 15 states, providing advanced therapeutics and personalized care. The company states it has received The Joint Commission Gold Seal of Approval for its commitment to quality and safety.

Requirements

High school graduation or equivalent.
CPR/BLS certification required prior to the start date.
At least 1 year of experience working in a clinical environment.
At least 1 year in an administrative, patient-facing, or customer service role.
Self-motivated, with the ability to work independently as needed.
Outstanding communication and interpersonal skills, including the ability to communicate professionally and effectively with staff, patients, and physicians.
Computer skills for electronic recordkeeping.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

Medical Assistant certification.
Phlebotomy and lab processing skills.

Responsibilities

Perform patient care activities in accordance with standards of practice.
Room clinic patients in person or virtually and update patient charts with required information.
Communicate pertinent patient data to providers and nurses to support quality and continuity of care.
Provide administrative and front-end support, including greeting patients, assisting with scheduling, managing incoming and outgoing phone calls, and processing payments.
Oversee efficient turnover of exam rooms.
Assist providers in the exam room as requested.
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist the Patient Services team with prior authorizations for prescribed treatments and documents.
Triage patient phone calls and messages and document them appropriately.
Order and manage supplies under the direction of the manager.
Disinfect and stock exam rooms.
Assist in obtaining records required for patient charts.
Communicate effectively and report patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.
Assist with proper handling and storage of hazardous materials.
Maintain confidentiality of company and patient records and adhere to HIPAA requirements.
Communicate schedule changes to the team and assist with rescheduling patients.
Manage incoming mail and deliveries.