Retail Supervisor - Full Time (Grand Rapids, MI)

PUMA•Grand Rapids, MI

10d•$21 - $24

About The Position

The Retail Supervisor provides a consistently high standard of customer experience in the store, aligned with PUMA’s brand values and service standards. The role supports store performance by helping achieve sales, KPI, profitability, inventory, and shrink goals through effective planning, expense control, scheduling, and merchandise management. The supervisor also supports employee recruitment, training, development, and succession planning, and helps maintain a safe, healthy, and compliant store environment. The position requires working non-traditional hours, including weekends, evenings, and holidays; overtime may be required.

Requirements

1–2 years of experience in a focused, customer service-oriented retail environment, preferably apparel or footwear.
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Ability to present information to large groups.
Strong team-player skills.
Excellent communication skills.
Ability to learn quickly.
Computer skills, including basic knowledge of MS Office programs and retail software.
Ability to constantly walk and move about.
Ability to speak and hear, with near and far acuity, depth perception, and field of vision.
Ability to regularly lift or carry, and push or pull, up to 30 pounds.
Availability to work non-traditional hours, including weekends, evenings, and holidays; overtime may be required.

Nice To Haves

Experience in apparel or footwear retail.

Responsibilities

Provide consistently high standards of customer experience in the store in accordance with PUMA’s brand values and service standards.
Help ensure the store achieves or exceeds sales, KPI, and profitability goals through short- and long-term planning, expense control, sales, and service.
Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession planning for high-performing, results-driven employees.
Manage payroll control and service-driven scheduling to support store profitability and high service levels.
Manage and communicate merchandise opportunities to the Store Manager and/or Assistant Store Manager.
Achieve or exceed inventory and shrink goals and manage physical inventory counts.
Handle and process incoming and outgoing merchandise.
Comply with all policies and procedures, operational core competencies, and key accountabilities.
Maintain a safe, healthy, and compliant working and shopping environment.