Retail Supervisor - Full Time (Grand Rapids, MI)

PUMA•Grand Rapids, MI

About The Position

The Retail Supervisor provides consistently high standards of customer experience in the store in accordance with PUMA’s brand values and service standards. The position helps ensure the store achieves or exceeds sales, KPI, and profitability goals through effective short- and long-term planning, expense control, sales, and service. The supervisor assists the Store Manager and Assistant Store Manager with recruiting, training, developing, and succession planning for high-performing, results-driven employees. The role is responsible for payroll control and service-driven scheduling, communicating merchandise opportunities to store management, meeting inventory and shrink goals, managing physical inventory counts, and processing incoming and outgoing merchandise. The supervisor must comply with PUMA policies and procedures and maintain a safe, healthy, and compliant working and shopping environment. Non-traditional hours, including weekends, evenings, and holidays, are required; overtime may be required.

Requirements

1–2 years of experience in a focused, customer service-oriented retail environment.
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Ability to present information to large groups.
Strong team-player skills.
Excellent communication skills.
Ability to learn quickly.
Computer skills, including basic knowledge of MS Office programs and retail software.
Ability to constantly walk and move about.
Ability to lift or carry and push or pull up to 30 pounds regularly.
Ability to work weekends, evenings, and holidays; overtime may be required.

Nice To Haves

Retail experience in apparel or footwear is preferred.

Responsibilities

Provide consistently high standards of customer experience in accordance with PUMA’s brand values and service standards.
Help the store achieve or exceed sales, KPI, and profitability goals through planning, expense control, sales, and service.
Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession of employees.
Manage payroll control and service-driven scheduling.
Communicate merchandise opportunities to the Store Manager and/or Assistant Store Manager.
Achieve or exceed inventory and shrink goals and manage physical inventory counts.
Handle and process incoming and outgoing merchandise.
Comply with all policies and procedures, operational core competencies, and key accountabilities.
Maintain a safe, healthy, and compliant working and shopping environment.