Medical Assistant Primary Care at Home Program

Northwestern Memorial Healthcare • Wheaton, IL

2d

About The Position

The Medical Assistant supports Northwestern Medicine’s Primary Care at Home program, working alongside a provider to care for approximately 5–6 patients per day in private homes, assisted living communities, and group homes across the Delnor and CDH service areas. The position combines clinical support, including specimen collection and processing, with driving a company fleet vehicle and managing its cleanliness, fuel, routine maintenance coordination, and medical supplies. When not traveling with a provider, the Medical Assistant works in the office supporting the nursing team with tasks such as medication ordering and in-basket work.

The Medical Assistant supports physicians, nurses, and other licensed medical staff by facilitating patient flow, assisting with patient care, and performing administrative functions. The role includes preparing patients and exam rooms, obtaining and documenting vital signs and patient information, assisting with procedures, maintaining equipment and supplies, and communicating with patients and the care team. The Medical Assistant is expected to help maintain safe, clean patient-care areas, protect patient confidentiality, and promote patient satisfaction through professional and friendly interactions.

Requirements

• High school diploma or GED.
• Current certification in an accepted medical assistant credential, or written proof of eligibility to take an accepted certification exam; certification must be attained within the first six months of employment, with up to two test attempts.
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification, or willingness to obtain it within the specified timeframe.
• Zero to two years of experience in a relevant role.
• Strong computer skills.
• Valid driver's license and a good driving record at hire and annually.
• Ability to travel to various work locations and assist with homebound patient care.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Manual skill and hand-eye coordination for clinical procedures.
• Ability to work effectively as part of a team.

Nice To Haves

• Completion of an accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with an electronic medical record.

Responsibilities

• Drive providers to see homebound patients at their residences and travel to various locations for work assignments.
• Maintain the fleet vehicle, including keeping it clean and supplied with medical items and assisting with obtaining fuel and car washes and coordinating routine maintenance.
• Perform venipuncture and collect other specimens for laboratory testing; prepare and process specimens for analysis.
• Escort patients to exam rooms, confirm identity using two identifiers, and prepare patients for examination.
• Obtain accurate vital signs and document the reason for visit; update or confirm allergies, smoking history, and pharmacy information.
• Promptly inform the provider and registered nurse of significant changes in vital signs or acute symptoms.
• Anticipate and set up equipment and supplies needed for visits; clean and prepare exam rooms for the next patient.
• Respond to needs that expedite visits, maintain patient flow, and prioritize tasks accordingly.
• Assist practitioners with medical and surgical procedures in accordance with protocols, including ECGs, venipuncture, immunizations, procedure tray setup, specimen collection, and CLIA-waived testing as directed by the provider.
• Prepare and stock exam rooms, disinfect and sterilize equipment and instruments, and participate in environmental safety rounds.
• Maintain vaccine and medication inventory; monitor equipment and instruments according to clinic guidelines; assist with supply ordering and dispose of expired items properly.
• Follow office opening and closing procedures.
• Communicate appropriately and effectively with patients and the patient-care team, in person and by phone; accept delegated responsibilities, offer assistance to others, and participate in staff meetings.
• Support the nursing team in the office with tasks such as medication ordering and in-basket work.
• Safeguard patient confidentiality and perform other duties as assigned by the Supervisor or Manager.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED