Medical Assistant (IN)_Health Center

PPGNHAIK•Bloomington, IN

14h•$18 - $27•Onsite

About The Position

The Medical Assistant works under the supervision of the Health Center Manager to support compassionate, high-quality reproductive and sexual healthcare. The role combines clinical and administrative duties to support patients throughout their care journey and contribute to an exceptional patient experience. The Medical Assistant works with providers and colleagues to support clinic operations, provide health education, and connect patients with care and resources in a welcoming, inclusive, nonjudgmental environment. The position is based at the Bloomington Healthcenter. The listed schedule is Monday 8:30 AM–4:30 PM, Tuesday 11:00 AM–7:00 PM, Wednesday through Friday 8:30 AM–4:30 PM, and Saturday 8:30 AM–4:30 PM on the third Saturday only. The schedule is determined around health center needs, and hours are subject to change. This is a full-time, non-exempt position. Employees must present proof of a current flu shot before their first day of employment.

Requirements

High school diploma or GED equivalent.
Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent), or one year of direct Medical Assistant experience.
Strong communication, organization, and customer service skills.
Ability to work effectively in a fast-paced, team-oriented healthcare environment.
Must present proof of receiving a current flu shot before the first day of employment.

Nice To Haves

At least two years of experience in a healthcare or outpatient clinical setting.
Experience with Electronic Health Record (EHR) systems.
Knowledge of reproductive and sexual healthcare services.
Bilingual language skills.

Responsibilities

Provide compassionate, nonjudgmental, patient-centered care to people seeking reproductive and sexual healthcare.
Respond to patient questions, requests, and concerns; coordinate services and referrals as needed.
Educate patients about birth control methods, reproductive health services, and follow-up care.
Provide educational materials and informed consent documentation, and connect patients with internal or community resources.
Explain services, answer questions, and help patients feel informed and respected during their visits.
Prepare and maintain exam rooms for patient visits and procedures.
Collect and accurately document patient information, including health histories, vital signs, laboratory results, and visit details.
Perform patient intake and rooming, assist clinicians, administer injections, and conduct laboratory testing according to established protocols.
Collect, process, package, and document laboratory specimens in compliance with agency, laboratory, and state requirements.
Assist providers during clinical procedures, including abortion care, vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.
Coordinate patient referrals and follow-up care.
Maintain accurate patient records and enter complete visit information into electronic systems.
Communicate with providers, clinicians, and health center leadership to support efficient patient flow.
Help resolve workflow challenges and identify opportunities to improve patient experience and clinic operations.
Comply with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Maintain a safe, clean, and organized clinical environment.
Serve as a resource for team members and contribute to a collaborative workplace.
Participate in staff meetings, trainings, and ongoing professional development.
Maintain required certifications, competencies, and assigned training.
Support organizational initiatives, quality improvement efforts, and research projects as needed.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and model customer service standards.