Senior Medical Assistant (KY)_Health Center

PPGNHAIK•Lexington, KY

13h•$20 - $30•Onsite

About The Position

The Senior Medical Assistant provides advanced clinical and administrative support under the supervision of the Health Center Manager. The role serves as a knowledgeable resource for patients, medical assistants, and other health center staff while supporting high-quality patient care, operational excellence, staff development, workflow optimization, and specialized clinical services. The Senior Medical Assistant models exceptional customer service and helps create a welcoming, inclusive, patient-centered environment for reproductive and sexual healthcare. The position combines patient care and education, clinical and front-office support, operational coordination, and team mentoring. Duties include performing advanced clinical tasks, assisting licensed staff with reproductive healthcare procedures, maintaining accurate records and laboratory documentation, supporting clinic flow and revenue-cycle activities, and helping train colleagues. The role also supports quality improvement, compliance, safety, and health center projects as needed. The position is based at the Lexington Healthcenter. The posted schedule lists Monday 10:30 a.m.–6:30 p.m., Tuesday through Thursday 9:00 a.m.–5:00 p.m., and Friday 8:00 a.m.–4:00 p.m.; the schedule may be determined around health center needs, and health center hours may change. This is a full-time, non-exempt position. Employees must provide proof of a current flu shot before their first day of employment.

Requirements

High school diploma or GED equivalent.
Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent).
Demonstrated experience as a Medical Assistant in a healthcare setting.
Strong clinical, organizational, and customer service skills.
Ability to prioritize competing responsibilities effectively in a fast-paced environment.
Commitment to inclusive, equitable, and patient-centered care.
Proof of receiving a current flu shot before the first day of employment.

Nice To Haves

At least 2 years of experience in a healthcare or outpatient clinical setting.
Experience with Electronic Health Record (EHR) systems.
Knowledge of reproductive and sexual healthcare services.
Experience training, mentoring, or supporting other staff.
Experience supporting reproductive healthcare procedures and services.
Bilingual language skills.

Responsibilities

Provide compassionate, nonjudgmental, patient-centered care.
Respond to patient questions and coordinate services with providers, clinicians, and support staff.
Educate patients about reproductive and sexual healthcare services, birth control methods, treatment options, and follow-up care.
Provide educational materials, informed consent forms, and referrals to appropriate community resources.
Help patients understand funding options, insurance coverage, and available healthcare services.
Perform patient intake, rooming, vital signs, laboratory testing, specimen collection and processing, injections, and assistance with procedures.
Assist licensed staff with reproductive healthcare procedures, including medication abortion, procedural abortion, vasectomy, colposcopy, and LEEP.
Stock, prepare, and maintain examination rooms and clinical areas.
Perform and document laboratory procedures in compliance with organizational, laboratory, and state requirements.
Support informed consent processes and ensure accurate and complete documentation.
Support check-in and check-out, insurance verification, payment collection, revenue-cycle activities, and scheduling.
Maintain accurate patient records and documentation in electronic medical record systems.
Follow cash-handling procedures and maintain financial accuracy and accountability.
Support efficient clinic flow and help minimize delays.
Serve as a clinical and operational resource for Medical Assistants and other team members.
Support onboarding, training, coaching, and development of new employees and volunteers.
Assist leadership with workflow improvements and operational challenges.
Coordinate designated projects, inventory management, forms and materials maintenance, research initiatives, and other operational responsibilities based on health center needs.
Support quality improvement initiatives and productivity goals.
Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and PPGNHAIK policies and procedures.
Promote a safe, clean, and organized clinical environment.
Complete required trainings, certifications, and competencies, and stay current on healthcare practices, policies, and organizational procedures.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism, model customer service standards, and pursue ongoing learning and development.