Center Care Team - Medical Assistant

ArchWell Health • Birmingham, AL

7d • Onsite

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments. A Medical Assistant Float may be asked to provide coverage outside their primary center.

The role includes patient intake, vital-sign measurement, interviews, medical-history documentation, examinations, routine screenings, and patient communication. The MA also supports patient experience through phone-message processing and follow-up, performs basic wound care and first aid under physician supervision, maintains compliant and accurate documentation, and provides health coaching and weekly follow-up calls to an assigned group of patients.

ArchWell Health provides value-based primary care for adults age 60 and older, with a focus on wellness, prevention, strong provider-patient relationships, and a comfortable, community-oriented care environment.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people across seniority levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical histories.
• Perform examinations and routine screenings, keeping patients informed and addressing questions or concerns about procedures.
• Listen and engage with patients throughout appointments, reporting needs or changes in patient conditions to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when asked, if serving as a Medical Assistant Float.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED