Medical Assistant (MA) - Urgent Care

ConvenientMD • Keene, NH

13d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role involves welcoming and assisting patients, providing information about medical conditions, treatment plans, and medications, and offering guidance on preventive care and follow-up. Medical Assistants also conduct preliminary triage, perform basic clinical procedures, document patient information in electronic health records, and administer prescription medications under provider supervision where permitted in New Hampshire and Maine. They collaborate with the clinical team, assist with discharge planning, and support the training of new clinic team members.

The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays, travel for training, and potentially work at other ConvenientMD locations within an hour of their primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• American Heart Association or American Red Cross Basic Life Support (BLS) certification; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts, with the full-time schedule requiring three shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to maintain positive relationships with patients, colleagues, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, trustworthy, collaborative, and effective as a team member.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and according to applicable regulations.
• Prepare and administer medications accurately, with understanding of dosages, routes, and potential side effects.
• Communicate patient information and updates effectively to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED