Maryville Medical Assistant - Medical Center

Mosaic Life Care•Maryville, MO

12d

About The Position

The Certified/Registered Medical Assistant works under leadership supervision and provides assistive services that support patient flow, information gathering, and care in a clinic. The role also performs patient-access duties, including checking patients in and setting appointments. Medical tasks are performed under the direction of a clinic nurse or provider. The Medical Assistant interviews patients and documents their responses, administers and documents prescribed medications and treatments, observes and reports patient responses, and communicates about medication refills. The role assists with examinations and procedures, prepares sterile fields, maintains equipment, collects and prepares laboratory specimens, instructs patients or family members on specimen collection, and performs point-of-care testing and clinic procedures. The position provides patient education materials as instructed, communicates about appointments and required forms or releases, monitors scheduling and patient flow, responds to telephone inquiries, arranges referrals and outside testing, and accurately enters patient and visit information into the computer system. It documents observations, treatments, procedures, medications, and telephone conversations in the medical record. The Medical Assistant also cleans and maintains patient-care areas and equipment and performs other duties as assigned.

Requirements

High school diploma required.
For hires after 06/01/2021, completion of a Medical Assistant training program is required.
Certified Medical Assistant (CMA) certification required upon hire, or Registered Medical Assistant (RMA) certification required upon hire.
Basic Life Support (BLS) certification required upon hire.
Ability to travel between system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk and speak clearly, hear and answer the phone, perform data entry and typing, complete basic bookkeeping, and handle money.
Courtesy and professionalism in working with internal and external customers; ability to work with interruptions and flexibility in hours and workflow, foster teamwork, and promote service and quality.
Ability to sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch regularly; lift and/or move up to 10 to 25 pounds; and follow good body mechanics.
Ability to understand physician orders, medical terminology, and staff requests; collect information about patient conditions and evaluate effects of care; solve problems, manipulate numbers, adapt, interpret data, calculate, explain and evaluate information, and use short- and long-term memory.
Ability to follow policies and procedures, direct information or instructions to appropriate people, prioritize assignments, and follow through to completion.
Ability to manage stress and remain calm in a fast-paced environment.
Ability to visually assess patient condition and use vision, hearing, touch, and smell.
Ability to work around hazards including blood and body fluids, needles, cuts, back injuries, electrical output from personal computers, eye and neck strain, and other medical-office-related hazards.

Nice To Haves

Six months of experience in a physician’s office or healthcare setting.

Responsibilities

Interview patients and document their responses in the medical record according to standards.
Administer and document prescribed medications and treatments in accordance with organizational standards.
Observe, record, and report patients’ responses to medications and treatments to providers.
Document and communicate medication refill requests.
Assist providers with examinations and procedures, including preparing sterile fields and maintaining equipment before and after procedures.
Collect and prepare laboratory specimens, instruct patients and family members in sample and test collection, and complete point-of-care testing.
Perform clinic procedures, including EKGs, Snellen eye testing, regular and pediatric E-chart testing, bone density testing (DEXA), incentive spirometry, ear lavage, dressing application or changes, wound care, and staple removal.
Provide educational materials to patients as instructed by providers.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Monitor patient scheduling, respond to and refer incoming telephone inquiries, answer patient questions, and maintain timely patient flow.
Arrange referral testing at other facilities or specialty care.
Accurately enter patient data into the computer system, including registration, medical record assignment, and visit creation.
Document observations, treatments, procedures, medications, and telephone conversations in the medical record according to standards.
Clean and maintain patient-care areas, examination rooms, and equipment to ensure a sanitary, safe, and organized facility.
Travel between system facilities and off-site locations as needed.
Perform other duties as assigned.