Medical Assistant/Surgery Scheduler

Center for Neurosciences•Tucson, AZ

About The Position

A nonexempt, full-time position combining medical assistant duties with surgery scheduling. The role assists physicians with patient care and handles clerical, environmental, and organizational tasks. It coordinates and schedules surgeries, supports pre-operative requirements, and helps provide a smooth, patient-centered experience while supporting clinic operations. The position schedules surgeries, diagnostic tests, clearances, and follow-up appointments; coordinates with hospitals and surgical facilities; secures prior authorizations; and ensures pre-operative documentation and patient instructions are complete. It also assists with exams and procedures, records vital signs and clinical information in the EHR, administers injections as directed, communicates with patients and pharmacies, and performs administrative tasks to maintain accurate medical records and support clinic workflows.

Requirements

High school diploma or GED.
At least one year of recent experience working in a medical facility as a medical assistant, or an equivalent combination of experience, training, and/or education approved by the Clinical Operations Manager, Clinical Supervisor, and/or Human Resources.
Knowledge of the health care field and medical office protocols and procedures.
Knowledge of HIPAA Privacy and Security rules.
Knowledge of medical-assisting tasks and information to convey to patients and families.
Ability to perform medical assistant tasks appropriately and communicate tactfully and diplomatically.
Ability to share physician-directed information effectively with patients and families based on their education needs.
Ability to work in a team-based environment focused on patient satisfaction.
Ability to determine the urgency of patient problems and communicate appropriately with physicians and/or management.
Ability to learn and retain information about patient care procedures.
Ability to multitask and manage priorities in a flexible, rapidly changing environment.
Ability to articulate information effectively and respond to questions.
Ability to work well with a diverse community population and cooperate with other department staff.
Ability to work under pressure, project a pleasant and professional image, and demonstrate compassion and care.
Ability to plan, prioritize, and complete delegated tasks within an appropriate timeframe.

Nice To Haves

Medical assistant certification from an accredited institution.
Current CPR certification or certification in process of recertification.

Responsibilities

Schedule surgeries, diagnostic tests such as MRI, CT, and lab work, and medical or cardiac clearances as needed.
Coordinate with hospitals and surgical facilities to ensure scheduling accuracy and timely communication.
Notify hospitals of specialized equipment or supply needs.
Ensure pre-operative paperwork, consents, allergies, medication lists, and health histories are complete and documented.
Review surgery instructions with patients, answer questions, and ensure patient understanding.
Schedule post-operative follow-up appointments and testing.
Communicate schedule changes to the surgeon, patient, and hospital.
Obtain prior authorizations for surgeries, tests, medications, and procedures.
Assist physicians with patient care, including examinations, procedures, and patient education.
Take and record patient weight, height, and blood pressure in the EHR.
Prepare patients for examinations by assisting with gowning, specimen collection, and mobility.
Enter physician orders and relevant clinical data into the EHR.
Follow clinical workflows and meaningful-use requirements, and complete EHR follow-up tasks promptly.
Administer injections as directed.
Notify patients of test results as instructed by the provider.
Answer and return patient calls according to provider guidance and CNS protocols, and check voicemail throughout the day.
Obtain medication refill approvals and communicate with pharmacies.
Assist patients with discharge after appointments.
Manage inbound and outbound faxes and ensure physician review before scanning documents into the medical record.
Obtain lab and radiology reports, hospital notes, and referrals; complete forms, requisitions, and prior authorizations; confirm insurance and patient demographics; and maintain and update medical records.
Schedule in-office appointments and ensure pre-visit requirements are met.
Perform other duties as assigned.