Medical Assistant Scheduler, General Surgery

The Surgical Clinic•Smyrna, TN

About The Position

The Medical Assistant Scheduler supports a multidisciplinary surgical team specializing in surgical oncology care. The role combines clinical, administrative, and communication responsibilities to coordinate patient care across multiple specialties. It includes assisting with in-office oncology procedures, supporting patients and caregivers through treatment and recovery, coordinating surgical and follow-up care, maintaining documentation, and serving as a liaison among patients, providers, hospitals, and other care teams. Travel to other TSC sites may be required.

Requirements

High school diploma or GED.
Current BLS certification, or ability to obtain it within 90 days of hire.
Graduation from a Medical Assistant Training Program or six months of recent Medical Assistant experience in a healthcare setting.
Strong knowledge of medical terminology and surgical procedures.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational skills and attention to detail.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Computer application skills.
Verbal and written communication skills.
Ability to gather and report information.
Exceptional customer service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Positive, respectful, and empathetic attitude.
Excellent communication and interpersonal skills.
Ability to sit, stand, and walk for extended periods; frequently use hands, reach, and handle items; and occasionally lift up to 50 pounds.

Nice To Haves

Completion of a Medical Assistant training program and/or certification such as CMA, RMA, or CCMA.
Proficiency in EMR systems, preferably eCW, and Microsoft Office.

Responsibilities

Assist with in-office oncology-related procedures as directed by providers, including wound care, drain management, dressing changes, and port care or flushing.
Provide clear, compassionate pre-operative and post-operative instructions to oncology patients and their families.
Educate and support patients and caregivers navigating oncology treatment, surgery, and recovery.
Coordinate hospital admissions, discharges, and follow-up appointments with surgeons and nurse practitioners.
Coordinate with infusion centers, radiation oncology, and pathology departments to align treatment plans and communicate diagnostic results promptly.
Work with referral coordinators on urgent or complex oncology referrals to support timely scheduling and continuity of care.
Schedule surgical procedures, pre-operative testing, multidisciplinary consultations, and post-operative appointments.
Upload and maintain documentation in hospital scheduling platforms, eCW, and provider Outlook calendars, ensuring information is aligned across systems.
Track urgent or time-sensitive oncology cases and escalate potential delays to providers when patient outcomes may be affected.
Verify insurance coverage and obtain prior authorizations for oncology-related surgical procedures, imaging, and specialty services.
Communicate with patients and families about treatment plans, anticipated next steps, and clinical concerns that require provider follow-up.
Monitor and support accurate, timely completion of MIPS requirements for assigned oncology providers.
Coordinate information and care among patients, providers, infusion centers, hospitals, pathology departments, and external offices.
Ensure surgical documentation, including operative notes, consultations, imaging results, pathology reports, and multidisciplinary updates, is accurately uploaded, reviewed, and completed in eCW.
Travel to other TSC sites as needed.
Perform other duties as assigned.