Medical Assistant Scheduler, General Surgery

Tennessee Oncology•Smyrna, TN

About The Position

The Medical Assistant Scheduler supports a multidisciplinary surgical team specializing in surgical oncology care. The role combines clinical, administrative, and communication responsibilities to coordinate patient care across specialties. It includes assisting with in-office oncology procedures, educating and supporting patients and caregivers, coordinating surgery and appointments, maintaining records, and facilitating communication among patients, providers, hospitals, and other care teams. Travel to other TSC sites may be required. Other duties may be assigned.

Requirements

High school diploma or GED.
Current BLS certification, or ability to obtain it within 90 days of hire.
Graduate of a Medical Assistant Training Program or six months of recent Medical Assistant experience in a healthcare setting.
Strong knowledge of medical terminology and surgical procedures.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational skills and attention to detail.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Computer application skills and ability to use EMR systems.
Verbal and written communication skills, including gathering and reporting information.
Exceptional customer service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Positive, respectful, and empathetic attitude.
Ability to sit, stand, and walk for extended periods; frequent use of hands, reaching, and handling; occasional lifting up to 50 pounds.

Nice To Haves

Completion of a Medical Assistant training program and/or certification such as CMA, RMA, or CCMA.
Proficiency in EMR systems, preferably eCW, and Microsoft Office.

Responsibilities

Assist with in-office oncology-related procedures as directed by providers, including wound care, drain management, dressing changes, and port care or flushing.
Provide pre-operative and post-operative instructions tailored to oncology patients and their families.
Educate and support patients and caregivers navigating oncology treatment, surgery, and recovery.
Coordinate hospital admissions, discharges, and follow-up appointments with surgeons and nurse practitioners.
Coordinate with infusion centers, radiation oncology, and pathology departments to align treatment plans and communicate diagnostic results.
Work with referral coordinators to schedule urgent or complex oncology referrals and support continuity of care.
Coordinate and schedule surgical procedures, pre-operative testing, multidisciplinary consultations, and post-operative appointments.
Upload and maintain documentation in hospital scheduling platforms, eCW, and provider Outlook calendars, ensuring information is aligned across systems.
Track urgent or time-sensitive oncology cases and escalate potential delays to providers.
Verify insurance coverage and obtain prior authorizations for oncology-related procedures, imaging, and specialty services.
Communicate treatment plans, anticipated next steps, and clinical concerns requiring provider follow-up to patients and families.
Support accurate and timely completion of MIPS requirements for assigned oncology providers.
Serve as a liaison among patients, providers, infusion centers, hospitals, pathology departments, and external offices to support information exchange and care coordination.
Ensure surgical documentation, including operative notes, consults, imaging results, pathology reports, and multidisciplinary updates, is accurately uploaded, reviewed, and completed in eCW.
Travel to other TSC sites as needed.
Perform other duties as assigned.