Medical Assistant - Surgery Scheduler
About The Position
The Medical Assistant primarily serves as surgery scheduler for two hepatobiliary surgeons. The role is largely administrative and includes scheduling surgeries, processing outgoing referrals, obtaining prior authorizations, scheduling scans and follow-up appointments, and completing patient FMLA and disability paperwork. The position is based at the Bing Cancer Center and works Monday through Friday, 8:00 a.m. to 4:30 p.m. The Medical Assistant also performs administrative and clinical duties delegated by physicians, assisting with patient care in compliance with the Ohio Administrative Code. Duties vary according to the size and specialty of the practice and include routine clinical and administrative work needed to support the practice. The position requires attention to safety, quality, and efficiency as part of the organization’s High Reliability Organization practices.
Requirements
- High school diploma or equivalent.
- Meet at least one of the following: completion of a High School Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
- Basic Life Support (BLS) certification from the American Heart Association.
- Successful completion of Care Connect EMR documentation skills.
Responsibilities
- Schedule surgeries for two hepatobiliary surgeons.
- Process outgoing referrals and prior authorizations.
- Schedule scans and follow-up appointments.
- Complete FMLA and disability paperwork for patients.
- Facilitate efficient patient flow, prepare patients for visits, and provide services as directed by providers within licensure, policy, and scope of practice.
- Complete Care Connect EMR documentation.
- Perform administrative duties to keep information current, including maintaining and monitoring the EMR in-basket.
- Maintain and clean the work environment, work area, and equipment, and communicate equipment malfunctions to appropriate personnel.
- Communicate respectfully and compassionately with patients and customers.
- Collaborate with the healthcare team to support continuity and coordination of care.
- Collect and monitor patient data and report data and patient needs as directed.
- Maintain documentation guidelines for patient-chargeable items and services.
- Monitor processes and services for quality, cost effectiveness, and efficiency; participate in quality improvement and implement recommendations to improve operations.
- Maintain professional competence through ongoing study, training, and education.
- Promote patient quality, safety, and experience initiatives and serve as a role model.
- Serve as a subject matter expert or resource in areas such as quality, performance improvement, and EMR.
- Support efficient patient flow and provide patient education as directed by providers and within licensure and policy.
- Lead or support development of standard work and necessary customizations.
- Serve as a clinical preceptor and train new staff.
- Comply with scope-of-practice requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
