About The Position

The Medical Assistant Relations Associate is responsible for efficiently providing patient procedures as ordered by physicians, under the guidance of licensed medical staff (LPN, RN, NP, or MD). The role also provides clerical support necessary for the effective functioning of the office.

Requirements

  • Medical Assistant Certificate from an accredited school required.
  • RMA/CMA national certification required.
  • BLS certification or Heart Saver certification from the American Heart Association.

Nice To Haves

  • Licensed or credentialed as a phlebotomist or EKG technician.

Responsibilities

  • Perform EKGs as ordered by the physician.
  • Perform laboratory testing as ordered by the physician.
  • Perform PFTs as ordered by the physician.
  • Admit patients to exam rooms and take vital signs, medical history, medication history, and allergy history; obtain height and weight as indicated.
  • Perform quality controls.
  • Ensure patient referrals are completed and forwarded appropriately.
  • Document treatments and telephone contacts with patients appropriately.
  • Document in the lab accession log and outside medical testing log according to established procedures.
  • Adhere to universal precautions and OSHA regulations.
  • Maintain examination rooms and medical areas in a clean and orderly fashion.
  • Register and transact patients promptly and accurately using the current computer system.
  • Update pertinent patient information, including medical insurance coverage and eligibility.
  • Ensure all patients' names appear on daily ledger sheets.
  • Schedule and confirm patient appointments.
  • Retrieve and file medical reports and lab results.
  • Process HMO referrals as requested by physicians, Practice Management, and patients.
  • Communicate patient emergencies to the physician.
  • Answer telephones by stating the name and Beth Israel Medical Group office location, and take messages to ensure follow-up on calls.
  • Scan paperwork into the EMR in a timely fashion.
  • Balance ledger sheets and account for all monies received.
  • Maintain accountability for the cash box and its contents, and notify the Office Administrator or Reimbursement/Front Office Coordinator when change is needed.
  • Provide information to other departments as requested.
  • Provide assistance with uncovered shifts.
  • Notify the Practice Manager or Office Manager of office problems and when office supplies are needed.
  • Call insurance companies to verify coverage and eligibility.
  • Forward specialty offices all information pertinent to scheduled appointments, such as labs, referrals, and X-rays.
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