About The Position

The Medical Assistant/Relations Associate provides patient procedures ordered by physicians under the guidance of licensed medical staff, including LPNs, RNs, NPs, or MDs. The role also provides clerical support for the efficient functioning of the office. The position is full-time, day shift, with a stated salary range of $30.06–$30.56 per hour.

Requirements

  • Medical Assistant Certificate from an accredited school.
  • National RMA/CMA certification required.
  • BLS certification or American Heart Association Heart Saver certification.

Nice To Haves

  • Licensed or credentialed as a phlebotomist or EKG technician preferred.

Responsibilities

  • Performs EKGs, laboratory testing, and pulmonary function tests (PFTs) as ordered by the physician.
  • Brings patients to exam rooms and takes vital signs, medical history, medication history, and allergy history; records height and weight when indicated.
  • Performs quality controls.
  • Ensures patient referrals are completed and forwarded appropriately.
  • Documents treatments and telephone contacts with patients.
  • Records information in the lab accession log and outside medical testing log according to established procedures.
  • Follows universal precautions and OSHA regulations.
  • Keeps examination rooms and medical areas clean and orderly.
  • Registers and transacts patients promptly and accurately using the current computer system.
  • Updates pertinent patient information, including medical insurance coverage and eligibility.
  • Ensures all patient names appear on daily ledger sheets.
  • Schedules and confirms patient appointments.
  • Retrieves and files medical reports and laboratory results.
  • Processes HMO referrals as requested by physicians, Practice Management, and patients.
  • Communicates patient emergencies to the physician.
  • Answers telephones using the staff member’s name and Beth Israel Medical Group office location, and takes messages to ensure follow-up on calls.
  • Scans paperwork into the EMR promptly.
  • Balances ledger sheets and accounts for monies received; maintains accountability for the cash box and its contents and notifies the Office Administrator or Reimbursement/Front Office Coordinator when change is needed.
  • Provides information to other departments as requested.
  • Provides assistance with uncovered shifts.
  • Notifies the Practice Manager or Office Manager of office problems and supply needs.
  • Contacts insurance companies to verify coverage and eligibility.
  • Forwards relevant information, such as laboratory results, referrals, and X-rays, to specialty offices for scheduled appointments.
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