Medical Assistant - Referral Clerk

NORTHEAST COMMUNITY CLINIC•Los Angeles, CA

111d•$24 - $29•Onsite

About The Position

The Medical Assistant - Referral Clerk supports back-office clinical and administrative operations to ensure efficient patient healthcare processing. Administrative duties include verifying eligibility and benefits, documenting physician direct referrals and pre-authorizations, coordinating specialist and community-resource appointments, tracking referrals, and maintaining referral records and reports. Clinical duties include patient intake and documentation, performing designated tests and procedures, assisting medical practitioners, and maintaining clinical rooms, equipment, and supplies under the direction of professional staff. The position is based at 330 NECC HP in Los Angeles, California, with a flexible schedule that may require some evenings and weekends. Travel is required between facilities and outside the local area; the posting lists travel up to 25% and separately specifies 10% travel outside the local area. The work is majority sedentary in a standard office or clinic setting.

Requirements

Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Excellent communication and customer-service skills.
Ability to work as a team player and independently.
Reliable transportation and ability to travel between facilities; the posting specifies 10% travel outside the local area.
High school diploma or GED equivalent.
At least 0.5 years of positional experience.
Billing certificate or understanding of medical concepts.
Current CPR and/or BLS certification.
Valid state identification.
Commitment to the goals and philosophy of Northeast Community Clinic.

Nice To Haves

Medical Assistant Certificate or Certified Medical Assistant credential.
Bilingual Spanish/English.

Responsibilities

Process HMO, CPE, CPSP, and other specialty referrals.
Complete authorization request forms and submit referral requests with supporting information to the appropriate IPA, health plan, county, or other entity by fax or email.
Notify patients of authorization decisions when necessary.
Schedule specialist appointments and notify patients; follow up on referral status, missed appointments, rescheduling, and consultation reports.
File completed referral forms in patient medical records and maintain referral logs by financial class.
Submit weekly specialty-utilization reports to QM and comply with IPA, health plan, and program utilization-management protocols.
Ensure HIPAA compliance and communicate with clinic medical practitioners about referral status.
Act as a liaison between the clinic and managed care department.
Interview and exit patients; complete agency and consent forms, ensure patient understanding, and obtain signatures.
Document patient intake in the EHR, including chief complaint, medical, and social history, vital signs, tests, labs, and immunizations.
Perform phlebotomy, injections, vital-sign measurements, and other practitioner-designated services, including visual acuity and audiometric screening, venipuncture, and specimen handling.
Perform point-of-care testing, including blood glucose, urinalysis, EKG, HbA1c, INR, blood chemistry, pregnancy testing, and bilirubin testing.
Assist physicians, PA-Cs, and NPs with examinations and procedures as directed.
Coordinate integrated primary care services with in-house dentistry, optometry, endocrinology, and mental health services.
Review patient medical records for completeness and accuracy and route medical orders, results, documentation, and instructions to appropriate personnel.
Maintain and stock clinical inventory and dispensary supplies.
Keep equipment clean and operational and maintain calibration, sterilization, and repair or maintenance logs.
Clean, stock, and maintain examination rooms; follow OSHA and universal-precaution protocols.
Follow the policy and procedure manual and provide or direct patients and other individuals seeking information about NECC programs and services.
Perform other duties as assigned by the Clinic Manager.