Referral Clerk

Planned Systems International • Offutt AFB, NE

1d

About The Position

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Referral Management Center Specialist to support a healthcare team at a Military Treatment Facility (MTF). The role provides professional customer service while assisting patients and staff with referral and appointment coordination. The position requires medical-office administrative experience, working knowledge of medical terminology, computer proficiency, and the ability to maintain patient confidentiality. The employee must meet applicable background, security, training, and healthcare-facility requirements.

Requirements

• Must be a U.S. citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One year of administrative experience in a medical office, clinic, or healthcare setting.
• Demonstrated computer proficiency and keyboarding ability sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF.
• Must complete HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.
• Must pass a TB test and pre-employment drug screening and be subject to a background/security investigation.
• Must be willing to comply with DHA vaccination requirements.
• Contract workers must maintain good personal hygiene and present a well-groomed, professional appearance in accordance with the policy at the place of performance.

Nice To Haves

• Referral management, medical scheduling, patient administration, or insurance verification experience.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are unavailable at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Benefits

• Paid leave.
• Options for employer-sponsored group medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Life insurance and AD&D coverage.
• Legal services, identity theft, and accident insurance options.
• Flexible spending account and health savings account options for pre-tax savings on qualified medical, dental, and vision expenses.
• Company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.
• Professional courses and certifications.
• Tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED