Referral Clerk

Planned Systems International • Fairchild AFB, WA

1d • Onsite

About The Position

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Referral Management Center Specialist to support a healthcare team at a Military Treatment Facility (MTF). The role provides professional customer service while assisting patients and staff with referral and appointment coordination. The employee reviews and processes referrals, coordinates specialty appointments, documents referral activity, and helps patients understand referral procedures and timelines. The position requires compliance with patient confidentiality, MTF procedures, training, and security requirements.

Requirements

• Be a U.S. citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One year of administrative experience in a medical office, clinic, or healthcare setting.
• Demonstrated computer proficiency and keyboarding ability sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF.
• Complete HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.
• Pass a TB test and pre-employment drug screening.
• Willingness to comply with DHA vaccination requirements.
• Maintain good personal hygiene and a well-groomed, professional appearance in accordance with policy at the place of performance.

Nice To Haves

• Referral management, medical scheduling, patient administration, or insurance verification experience.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Benefits

• Paid leave.
• Options for employer-sponsored group medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance and AD&D coverage.
• Legal services, identity theft, and accident insurance.
• Flexible spending account and health savings account options with pre-tax savings for qualified medical, dental, and vision expenses.
• Company-sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.
• Professional courses and certifications.
• Tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED