Referral Assistant

Loma Linda University Health • Loma Linda, CA

3d

About The Position

The Referral Assistant is responsible for authorizing and processing requested referrals. The role assists clinical office staff with insurance issues and helps patients with referral- and insurance-related concerns. All activities must be conducted confidentially, professionally, and in a personable manner, with a focus on providing high-quality service to all customers. Performs other duties as needed.

Requirements

• High school diploma or GED.
• At least one year of clinical front office experience.
• Knowledge of insurance types and guidelines, including the ability to read and interpret EOBs.
• Knowledge of ICD and CPT coding systems.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use a computer, printer, and necessary software, such as Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment.
• Ability to relate and communicate positively, effectively, and professionally with others; remain calm and courteous under pressure; collaborate; and accept direction.
• Ability to communicate effectively in English in person, in writing, and by telephone.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, solve problems, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary, hear sufficiently for general conversation and workplace sounds, and see adequately to read computer screens and written documents.

Responsibilities

• Authorize and process requested referrals.
• Assist clinical office staff with insurance issues.
• Assist patients with referral- and insurance-related issues.
• Conduct activities in a highly confidential, professional, and personable manner.
• Provide high-quality service to all customers.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED