Assistant Referral & Imaging Manager
About The Position
Whole Family Health Center is seeking a patient-focused Assistant Referral & Imaging Manager to help lead its Referral & Imaging Services team across multiple clinic locations on Florida’s Treasure Coast. The role supports the coordination of referrals, diagnostic appointments, and related services so patients can access needed care. The position provides daily supervision and guidance to Referral, Imaging, DME, and Home Health Coordinators; supports onboarding, training, coaching, evaluations, scheduling, and team development; and oversees referral, imaging, prior authorization, DME, and home health workflows. It monitors queues, turnaround times, documentation, follow-up, EHR accuracy, quality reporting, audits, and performance metrics, and helps improve departmental processes. This full-time, hourly, non-exempt position supports operations across Whole Family Health Center locations and may require occasional travel between clinics. The work involves prolonged computer use, frequent communication, and occasional lifting of up to 15 pounds.
Requirements
- High school diploma or GED.
- 3–5 years of experience in a medical office, referral coordination, imaging coordination, or healthcare operations.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with electronic health records and Microsoft Office.
- Ability to manage competing priorities while maintaining accuracy and professionalism.
- Ability to meet Level 2 background screening requirements.
Nice To Haves
- Associate's or bachelor's degree in Healthcare Administration, Nursing, or a related field.
- Previous supervisory or team lead experience.
- Experience with insurance authorizations, specialty referrals, or diagnostic scheduling.
- Knowledge of DME and home health coordination.
- Bilingual English/Spanish or Creole skills.
Responsibilities
- Provide daily supervision and guidance to Referral, Imaging, DME, and Home Health Coordinators.
- Support employee onboarding, training, coaching, and performance evaluations.
- Assist with staff scheduling, coverage, and team development.
- Foster a collaborative, accountable, and positive work environment.
- Oversee daily referral, diagnostic imaging, prior authorization, DME, and home health workflows.
- Monitor work queues and turnaround times to prevent delays in patient care.
- Identify workflow challenges and implement practical improvements.
- Coordinate with healthcare providers, insurance carriers, patients, and external partners.
- Ensure accurate documentation and compliance with payer requirements.
- Monitor referral completion, follow-up activities, and electronic health record accuracy.
- Support HEDIS, UDS, quality reporting, and departmental audits.
- Track productivity and performance metrics to identify opportunities for improvement.
- Assist with process improvements and departmental initiatives.
Benefits
- Medical insurance through UnitedHealthcare.
- Dental insurance, including employee-only coverage at no cost and dependent coverage options.
- Employer-provided life insurance and AD&D coverage.
- Short-term and long-term disability benefits, subject to plan eligibility and enrollment.
- Voluntary accident and hospital indemnity coverage through AFLAC.
- Vacation and sick time accrual, personal time, and paid holidays in accordance with company policy.
- Employee Assistance Program (EAP).
- Employee wellness resources and programs through UnitedHealthcare.
- 403(b) retirement plan with automatic enrollment at 3% upon hire and an employer match of up to 5% after 90 days, subject to plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
