Imaging/Referral Coordinator

Complete Health•DeLand, FL

About The Position

The Imaging/Referral Coordinator coordinates and processes patient referrals and imaging orders accurately and efficiently. The role involves scheduling and notifying patients about appointments, providing instructions, entering orders into the EMR system, tracking reports, and collaborating with providers and staff to support timely, high-quality patient care. The coordinator may handle both referral and imaging orders and provide coverage during high-volume periods or staff absences. The position also requires adherence to departmental and market-wide policies and workflows. The duties described are general and not exhaustive; additional duties may be assigned as needed or directed by supervision.

Requirements

High school diploma or equivalent.
At least two years of related clinical experience.
Experience and knowledge in referral processes and procedures, referral coordination, imaging order processing, protocols, patient services, and medical office workflow.
Ability to address sensitive issues confidentially and comply with confidentiality policy.
Ability to follow detailed written and verbal instructions.
Excellent organizational, communication, and multitasking skills.
Ability to prioritize tasks, work independently, and contribute to a team-oriented environment.
Computer proficiency with electronic health record systems and ADP or similar systems.
Commitment to patient-centered care and departmental efficiency.
Precision and thoroughness in completing tasks and producing high-quality, error-free work.
Ability to organize tasks, meet deadlines, and manage competing priorities in a fast-paced environment.
Strong interpersonal skills and ability to work cooperatively within and across departments.
Openness to feedback and commitment to continuous improvement; ability to adapt to new tools, systems, and workflows.
Proactive identification of issues and implementation of practical, data-informed solutions using sound judgment and analytical thinking.

Responsibilities

Coordinate and follow up on referrals for specialties or diagnostic services.
Enter, verify, and manage imaging orders in accordance with provider instructions and department protocols.
Communicate necessary information to patients, providers, and internal teams.
Maintain logs of referrals and imaging orders; track reports and record them in the EMR system when received.
Work with outside agencies to help patients access alternate resources when appropriate.
Attend meetings with physicians and staff as necessary and assist in educating clinic staff about referral and imaging processes.
File, copy, and fax referral and imaging authorizations as required.
Manage time effectively and work under stressful conditions with an even temperament.
Establish and maintain harmonious working relationships with employees, patients, and the public.
Clock in and out daily, including lunch breaks, as appropriate.
Perform other duties and responsibilities assigned by management or supervision.
Flexibly handle referral and imaging orders and provide coverage during high-volume periods or staff absences.
Adhere to departmental and market-wide policies and align work with workflows in other markets.