Imaging/Referral Coordinator

Complete Health•Edgewater, FL

About The Position

The Referral Coordinator with imaging skills coordinates and processes patient referrals and imaging orders efficiently and accurately. The role includes scheduling and notifying patients of appointments, providing instructions, entering orders into the electronic medical record (EMR), tracking reports, and collaborating with providers and staff to support timely, high-quality patient care. The position also involves maintaining referral and imaging records, coordinating with outside agencies when appropriate, and helping clinic staff understand referral and imaging processes. The coordinator may handle duties beyond their usual responsibilities as needed or directed by supervision.

Requirements

High school diploma or equivalent.
At least two years of related clinical experience.
Experience and knowledge of referral processes and procedures, referral coordination, imaging order processing and protocols, patient services, and medical office workflow.
Ability to address sensitive issues confidentially and comply with confidentiality policies.
Ability to follow detailed written and verbal instructions.
Excellent organizational, communication, and multitasking skills.
Ability to prioritize tasks, work independently, and contribute to a team-oriented environment.
Computer proficiency with electronic health record systems and ADP or similar systems.
Commitment to patient-centered care and departmental efficiency.
Precision and thoroughness in completing tasks to produce high-quality, error-free work.
Ability to organize tasks, meet deadlines, and manage competing priorities in a fast-paced environment.
Strong interpersonal skills and ability to collaborate within a team and across departments.
Openness to feedback and commitment to continuous improvement; ability to adapt to new tools, systems, and workflows.
Proactive problem-solving, sound judgment, and analytical thinking.

Responsibilities

Coordinate and follow up on referrals for specialties and diagnostic services.
Enter, verify, and manage imaging orders according to provider instructions and department protocols.
Communicate with patients, providers, and internal teams, providing necessary information and instructions.
Maintain logs of referrals and imaging orders, and track and record reports in the EMR as they are received.
Work with outside agencies to help patients access alternate resources when appropriate.
Attend meetings with physicians and staff as needed and help educate clinic staff about referral and imaging processes.
File, copy, and fax referral and imaging authorizations as required.
Manage time effectively and work under stressful conditions with an even temperament.
Maintain harmonious working relationships with employees, patients, and the public.
Clock in and out daily, including lunch breaks, as appropriate.
Perform other duties and responsibilities assigned by management or supervision.
Handle both referral and imaging orders and provide coverage during high-volume periods or staff absences.
Follow departmental and market-wide policies and align work with workflows in other markets.