Imaging/Referral Coordinator

Complete Health•Ormond Beach, FL

About The Position

The Imaging/Referral Coordinator coordinates and processes patient referrals and imaging orders efficiently and accurately. The role includes scheduling appointments and notifying patients, providing instructions, entering orders into the electronic medical record (EMR), tracking reports, and collaborating with providers and staff to support timely, high-quality patient care. The position requires a polished, professional individual with strong communication skills and the ability to manage both referral and imaging orders, including providing coverage during high-volume periods or staff absences. The coordinator maintains referral and imaging logs, records received reports in the EMR, files and sends authorizations, and works with outside agencies to help patients access alternative resources when appropriate. The position also attends meetings as needed, supports clinic staff education on referral and imaging processes, follows departmental and market-wide policies, and completes other duties assigned by management. The work environment involves physical activities such as climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Regular use of a computer, keyboard, telephone, and various office machines is essential.

Requirements

High school diploma or equivalent.
At least two years of related clinical experience, with knowledge and experience in referral processes and procedures, referral coordination, imaging order processing, protocols, patient services, and medical office workflow.
Ability to address sensitive issues confidentially and adhere to confidentiality policy.
Ability to follow detailed written and verbal instructions.
Excellent organizational, communication, and multitasking skills.
Ability to prioritize tasks, work independently, and support a team-oriented environment.
Computer proficiency with electronic health record systems and ADP or similar systems.
Commitment to patient-centered care and departmental efficiency.
Precision and thoroughness in performing tasks and producing high-quality, error-free work.
Ability to organize tasks, meet deadlines, and manage competing priorities in a fast-paced environment.
Strong interpersonal skills and ability to work cooperatively within a team and across departments.
Openness to feedback, commitment to continuous improvement, and comfort adapting to new tools, systems, and workflows.
Proactive identification of issues and implementation of practical, data-informed solutions using sound judgment and analytical thinking.

Responsibilities

Coordinate and follow up on referrals for specialties or diagnostic services.
Enter, verify, and manage imaging orders according to provider instructions and department protocols.
Communicate with patients, providers, and internal teams, providing necessary information.
Maintain logs of referrals and imaging orders, and track and record reports in the EMR as received.
Work with outside agencies to help patients access alternate resources when appropriate.
Attend meetings with physicians and staff as needed and help educate clinic staff about referral and imaging processes.
File, copy, and fax referral and imaging authorizations as required.
Manage time effectively and work under stressful conditions with an even temperament.
Maintain harmonious working relationships with employees, patients, and the public.
Clock in and out daily, including lunch breaks, as appropriate.
Complete other duties and responsibilities assigned by management.
Handle both referral and imaging orders and provide coverage during high-volume periods or staff absences.
Follow departmental and market-wide policies and maintain alignment with workflows in other markets.