Imaging/Referral Coordinator

Complete Health•Edgewater, FL

About The Position

The Imaging/Referral Coordinator coordinates and processes patient referrals and imaging orders accurately and efficiently. The role includes scheduling appointments and notifying patients, providing appointment instructions, entering orders into the electronic medical record (EMR), tracking reports, and working with providers and staff to support timely, high-quality patient care. The coordinator may handle both referral and imaging orders to provide coverage during high-volume periods or staff absences and must follow departmental and market-wide policies and workflows. The position requires a polished, professional individual with excellent communication, organizational, and multitasking skills who can work independently and collaboratively in a fast-paced environment. The coordinator also maintains confidentiality, adapts to new tools and workflows, and supports continuous improvement. The role may include duties outside the usual responsibilities as assigned by management or supervision. The work environment involves use of a computer, keyboard, telephone, and various office machines. Physical activities include climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use; pushing and pulling are occasionally required.

Requirements

High school diploma or equivalent.
At least two years of related clinical experience, with experience and knowledge in referral processes and procedures, referral coordination, imaging order processing, protocols, patient services, and medical office workflow.
Ability to handle sensitive issues confidentially and adhere to the confidentiality policy.
Ability to follow detailed written and verbal instructions.
Excellent organizational, communication, and multitasking skills.
Ability to prioritize tasks, work independently, and support a team-oriented environment.
Computer proficiency in electronic health record systems and ADP or similar systems.
Commitment to patient-centered care and departmental efficiency.
Precision and thoroughness in performing tasks to ensure high-quality, error-free work.
Ability to organize tasks, meet deadlines, and manage competing priorities in a fast-paced environment.
Strong interpersonal skills and ability to work cooperatively within and across teams.
Openness to feedback and commitment to improving processes and skills; comfort adapting to new tools, systems, and workflows.
Proactive issue identification and practical, data-informed problem-solving using sound judgment and analytical thinking.

Responsibilities

Coordinate and follow up on referrals for specialty care and diagnostic services.
Enter, verify, and manage imaging orders according to provider instructions and department protocols.
Communicate with patients, providers, and internal teams and provide necessary information.
Maintain logs of referrals and imaging orders and enter reports into the EMR as they are received.
Work with outside agencies to help patients access alternate resources when appropriate.
Attend meetings with physicians and staff as needed and help educate clinic staff about referral and imaging processes.
File, copy, and fax referral and imaging authorizations as required.
Manage time effectively and work under stressful conditions with an even temperament.
Establish and maintain harmonious working relationships with employees, patients, and the public.
Clock in and out daily, including lunch breaks, as appropriate.
Complete other duties and responsibilities assigned by management.
Handle both referral and imaging orders and provide coverage during high-volume periods or staff absences.
Follow departmental and market-wide policies and align with workflows in other markets.