Imaging & Referral Coordinator

Healthcare Outcomes Performance Company • Phoenix, AZ

9d

About The Position

The Imaging & Referral Coordinator refers patients to external facilities for ordered services and tests, considering insurance, patient and physician preferences, and location. The coordinator processes orders and outside referrals, contacts patients to arrange appointments, and imports documents into patient charts. The role also provides ongoing communication about authorizations, financial counseling, and scheduling, and communicates clinical instructions needed for appointments and procedures.

The coordinator responds to patient questions, complaints, calls, and requests; resolves problems; triages messages to appropriate staff; and works to maintain high patient satisfaction. The role requires accurate updates to patient demographics, insurance eligibility and coordination of benefits, and records in the practice management system and EMR. The coordinator documents completed work, ensures canceled appointments and related ancillary appointments are communicated to stakeholders, and maintains confidentiality in accordance with HIPAA guidelines. Other duties may be assigned.

Requirements

• At least two years of experience in the healthcare field.
• Excellent organizational skills.
• Strong customer service orientation.
• Strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Nice To Haves

• Previous scheduling or referral experience.

Responsibilities

• Refer patients to external facilities for ordered services and tests based on insurance, patient preference, physician preference, and/or location.
• Update and confirm patient demographic information and insurance eligibility, including coordination of benefits.
• Process orders and outside referrals, contact patients to schedule appointments, and import documents to patient charts.
• Communicate with patients regarding authorization, financial counseling, and scheduling.
• Respond to patient questions and complaints, resolve problems, and maintain high patient satisfaction levels.
• Communicate clinical instructions needed for appointments and procedures.
• Answer and resolve incoming calls and requests in a timely and accurate manner.
• Triage and relay necessary messages to appropriate staff members.
• Accurately update patient information in the practice management system and EMR.
• Complete required documentation of work performed.
• Ensure canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Maintain strict confidentiality of health records and member information and comply with HIPAA guidelines.
• Perform other duties as assigned.

Benefits

• Competitive health and welfare benefits.
• Monthly $43 stipend to use toward ancillary benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan after six months of service with company match; part-time employees included.
• Employee Assistance Program available 24/7.
• Employee wellness events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed