Referral Assistant

Loma Linda • Loma Linda, CA

4d • $25 - $27

About The Position

The Referral Assistant is responsible for authorizing and processing requested referrals. The role assists clinical office staff with insurance issues and helps patients with referral- and insurance-related concerns. All activities must be conducted confidentially, professionally, and in a personable manner while providing high-quality service to all customers. The Referral Assistant also performs other duties as needed.

Candidates must understand and embrace the mission, purpose, and identity of Loma Linda University Health, a Seventh-day Adventist faith- and values-based Christian institution.

Requirements

• High school diploma or GED.
• At least one year of clinical front office experience.
• Knowledge of insurance types and their guidelines, including the ability to read and interpret EOBs.
• Knowledge of ICD and CPT coding systems.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use a computer, printer, and necessary software, including Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to communicate positively, effectively, and professionally with others; work calmly and courteously under pressure; collaborate; and accept direction.
• Ability to communicate effectively in English in person, in writing, and by telephone.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, problem-solve, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for general conversation and workplace sounds; and see adequately to read computer screens and written documents.
• Understand and embrace Loma Linda University Health's mission, purpose, and identity.

Responsibilities

• Authorize and process requested referrals.
• Assist clinical office staff with insurance issues.
• Assist patients with referral- and insurance-related issues.
• Provide high-quality service to all customers in a confidential, professional, and personable manner.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED