Medical Assistant - Phlebotomy (HI)_Health Center

PPGNHAIK•Honolulu, HI

6d•$17 - $26•Onsite

About The Position

Under the supervision of the Health Center Manager, the Medical Assistant - Phlebotomy supports the delivery of compassionate, high-quality reproductive and sexual healthcare. The role provides clinical, laboratory, and administrative support while helping ensure a positive patient experience and efficient clinic operations. The Medical Assistant works closely with providers and colleagues to coordinate care and foster a welcoming, inclusive environment where patients receive nonjudgmental, patient-centered care. The position provides patient education and support, performs phlebotomy and specimen collection, assists with clinical procedures, and contributes to laboratory services and daily health center operations. The role also supports patient flow, accurate documentation, compliance with applicable standards and policies, and a safe, clean clinical environment. The position is full-time and non-exempt at the Honolulu Health Center. Its schedule is determined around health center needs and may be subject to change.

Requirements

High school diploma or GED equivalent.
Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent) or one year of direct Medical Assistant experience.
Experience performing phlebotomy, specimen collection, and laboratory-related duties.
Strong communication, organization, and customer service skills.
Ability to work effectively in a fast-paced, team-oriented healthcare environment.
Must present proof of receiving a current flu shot before the first day of employment.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and customer service standards; and pursue ongoing learning and training.

Nice To Haves

Two or more years of experience in a healthcare or outpatient clinical setting.
Phlebotomy certification and/or significant phlebotomy experience.
Experience working with Electronic Health Record (EHR) systems.
Knowledge of reproductive and sexual healthcare services.
Experience assisting with minor surgical and office-based procedures.
Bilingual language skills.

Responsibilities

Provide compassionate, nonjudgmental, patient-centered care to people seeking reproductive and sexual healthcare.
Respond to patient inquiries and coordinate services with appropriate team members and departments.
Answer questions, provide reproductive and sexual health education, and connect patients with internal and community resources.
Use knowledge of birth control methods and reproductive healthcare services to educate and support patients.
Provide educational materials, informed consent documentation, and follow-up resources.
Prepare patients for visits and procedures by collecting and documenting health information, vital signs, and visit-related data.
Perform phlebotomy, venipuncture, specimen collection, processing, packaging, and documentation in accordance with agency, laboratory, and state standards.
Conduct laboratory testing, support quality control procedures, and maintain accurate records and logs.
Assist providers with clinical procedures, including medication and procedural abortion care, vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.
Prepare, stock, clean, and maintain exam rooms and clinical spaces.
Follow universal precautions, infection prevention standards, sterile technique, and hazardous waste disposal procedures.
Maintain accurate patient records and enter complete visit information into electronic systems.
Support patient flow by communicating with providers, clinicians, and health center leadership.
Identify and help resolve workflow challenges to support timely patient care and clinic operations.
Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Ensure a safe, clean, and organized clinical environment.
Serve as a clinical resource and support collaborative teamwork within the health center.
Participate in staff meetings, ongoing training, competency assessments, and professional development opportunities.
Maintain required certifications, competencies, and assigned training.
Support organizational initiatives, quality improvement efforts, and research projects as needed.