Patient Service Specialist/Medical Assistant

Boston Medical Center•Easton, WA

About The Position

The Medical Assistant / Patient Service Specialist works closely with providers in the Endocrinology department to support patient care and practice operations. The role combines clinical duties—including rooming patients, recording vital signs and histories, preparing patients for visits, and performing in-office testing—with administrative responsibilities such as patient registration, scheduling, insurance verification, calls, prior authorizations, and work queue management. The position requires discretion in protecting patient confidentiality, adherence to BMC South policies, independent work with little supervision, and flexibility to float to other medical specialties.

Requirements

High school diploma or equivalent required.
Strong customer service skills and excellence expected.
Excellent communication and interpersonal skills required.
Must be able to work independently with little supervision.

Nice To Haves

Education from an approved medical assistant or medical secretary program, or equivalent, preferred.
One to three years of experience as a medical assistant or medical secretary preferred.
Experience with an EMR strongly preferred; Epic experience is a plus.
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

Work closely with providers to assist in delivering care to patients.
Room patients and prepare them for provider visits.
Take and accurately enter vital signs, including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate, into the EMR.
Record patient history, chief complaint, pharmacy information, prescription list, and other information in the EMR.
Obtain required consents and complete forms for specific visit types.
Perform in-office testing as needed and run controls on certain tests.
Chaperone providers as required.
Stock exam rooms and monitor expiration dates of supplies.
Answer, triage, and route incoming calls as needed.
Register patients in the EMR, verify demographic information, and obtain accurate health insurance information.
Conduct eligibility checks to ensure insurance information is accurate.
Schedule patient appointments and testing as directed, following scheduling rules and direct schedules.
Perform daily pre-visit planning for upcoming appointments.
Conduct outreach to selected patient groups for care and quality purposes, and schedule specialty appointments and testing as required.
Inform the manager of clinical or administrative supply needs or assist with ordering.
Obtain prior authorizations and insurance referrals as needed by the practice.
Manage assigned work queues.
Adhere to BMC South policies and protect patient confidentiality.
Float to other medical specialties as needed.
Perform other duties as requested.