Patient Service Specialist/Medical Assistant

BMC Software•Easton, WA

3d•$17 - $24•Onsite

About The Position

This position is for a Medical Assistant / Patient Service Specialist in the Endocrinology Department. The role is full-time and involves assisting providers in delivering high-quality patient care, managing administrative tasks, and ensuring efficient patient flow. The ideal candidate will have strong customer service skills, excellent communication, and experience with EMR systems.

Requirements

High School Diploma or equivalent required.
One to three years as a medical assistant, medical secretary preferred.
Strong customer service
Excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Epic a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Nice To Haves

Education from approved medical assistant/medical secretary program or equivalent preferred.

Responsibilities

Works close with providers to assist in delivering world class care to patients.
Room’s patients and prepares the patient for the provider visit.
Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.
Obtains required consents, completes required forms as needed for specific visit types.
Performs in office testing as needed. Required to perform controls on certain in office tests.
Chaperones Providers as required.
Stocks rooms and monitors expiration of supplies in exam rooms.
Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Schedules patients' appointments and appropriate testing for patients as directed.
Follows scheduling rules and direct schedules patient visit.
Performs pre visit planning daily for all upcoming scheduled appointments.
Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Responsible for managing assigned work queues
Must be able to work independently with little supervision.
Adheres to all BMC South policies.
Always uses discretion to ensure patient confidentiality.
Flexibility to float to other medical specialties
Performs all other duties as requested.