Full Time - Medical Assistant/Patient Representative - Monticello

Sun River Health • Monticello, NY

3d

About The Position

Sun River Health is seeking a full-time Medical Assistant/Patient Representative to support its Monticello, New York location. The role assists patients and professional staff within an assigned Center unit or authorized community site, supporting medical care as directed by nursing and medical staff and in accordance with Center objectives, policies, systems, and job-specific standards.

The position provides patient-centered support and helps patients access services in a pleasant, knowledgeable, and efficient manner. The employee communicates with a diverse patient population and is responsible for registration and appointment processes, serving as an access point for patients receiving care. The role also supports clinical visits, patient flow, care coordination, reception, and connections to services within Sun River Health and outside agencies. Other duties within the scope of the role may be assigned.

Sun River Health is a nonprofit Federally Qualified Health Center serving communities across several New York counties. The organization describes its culture as wellness-focused, inclusive, supportive, and collaborative, with opportunities for professional development and career advancement.

Requirements

• High school diploma or equivalent.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively within a multidisciplinary healthcare team.
• Ability to maintain confidentiality and demonstrate professionalism when interacting with patients, colleagues, and providers.

Nice To Haves

• Completion of a Medical Assistant training program.
• Previous Medical Assistant or related clinical experience.
• National Medical Assistant certification; certification is preferred but not required unless otherwise specified for the position.

Responsibilities

• Prepare patients for examinations and procedures, including obtaining and documenting vital signs and relevant patient information.
• Assist providers and other clinical staff during patient visits, examinations, and procedures as appropriate.
• Prepare examination rooms, support patient flow, and ensure rooms are stocked and ready for use.
• Accurately document patient information in the electronic health record according to established procedures.
• Assist with scheduling, referrals, follow-up activities, and other patient care coordination needs as assigned.
• Provide patients with instructions and information consistent with direction from the clinical team.
• Maintain infection prevention, safety, and confidentiality standards.
• Maintain and organize medical supplies and clinical areas.
• Collaborate with providers, nurses, and other care team members to support an efficient and positive patient experience.
• Facilitate patient care within Sun River Health departments and with outside agencies.
• Verify insurance and set fees based on the sliding scale fee.
• Consult with medical staff to connect patients to services, including translation, transportation assistance, and application assistance.
• Contact patients by telephone and mail.
• Assist with daily reception activities and initiate processes needed for patient services.
• Provide basic instruction and health education to clarify provider instructions, procedures, and referral needs.
• Perform other duties within the scope of the Medical Assistant/Patient Representative role as assigned.

Benefits

• Opportunities for career advancement and professional development.
• Workforce Wellness Program with ongoing challenges and activities that encourage participation and reward engagement.
• Planetree Recognition Awards recognizing innovation, leadership, and community spirit.
• Supportive and collaborative work environment promoting wellness, inclusivity, and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED