Full time - Medical Assistant/Patient Representative - Poughkeepsie

Sun River Health • Poughkeepsie, NY

3d

About The Position

Sun River Health is seeking a full-time Medical Assistant/Patient Representative to support its Poughkeepsie, New York location. The role assists patients and professional staff within an assigned Center unit or authorized community site, supporting medical care as directed by nursing and medical staff and in accordance with the Center’s objectives, policies, and job-specific standards.

The Medical Assistant/Patient Representative provides patient-centered support and helps patients access services in a pleasant, knowledgeable, and efficient manner. This position is the patient access point for care and is responsible for registration and appointment processes, as well as clinical assistance, care coordination, and reception activities. The role works with a diverse patient population and collaborates with providers, nurses, and other care-team members to support a positive and efficient patient experience.

Sun River Health is a nonprofit Federally Qualified Health Center serving communities across several New York counties. Its mission is to increase access to comprehensive primary and preventive health care and improve community health, especially for underserved and vulnerable populations.

Requirements

• High school diploma or equivalent required.
• Strong communication, customer service, and organizational skills.
• Ability to work effectively within a multidisciplinary healthcare team.
• Ability to maintain confidentiality and demonstrate professionalism when interacting with patients, colleagues, and providers.

Nice To Haves

• Completion of a Medical Assistant training program preferred.
• Previous Medical Assistant or related clinical experience preferred.
• Current, recognized national Medical Assistant certification preferred but not required unless otherwise specified for the position.

Responsibilities

• Prepare patients for examinations and procedures, including obtaining and documenting vital signs and relevant patient information.
• Assist providers and other clinical staff during patient visits, examinations, and procedures as appropriate.
• Prepare examination rooms and ensure they are stocked and ready for use.
• Accurately document patient information in the electronic health record according to established procedures.
• Assist with scheduling, referrals, follow-up activities, and other patient care coordination needs as assigned.
• Provide patients with instructions and information consistent with direction from the clinical team.
• Maintain infection prevention, safety, and confidentiality standards.
• Maintain and organize medical supplies and clinical areas.
• Collaborate with providers, nurses, and other care-team members to support an efficient and positive patient experience.
• Facilitate patient care across Sun River Health departments and with outside agencies.
• Verify insurance and set fees based on the sliding scale fee.
• Consult with medical staff to connect patients with services, including translation, transportation assistance, and application assistance.
• Contact patients by telephone and mail.
• Assist with daily reception activities and initiate processes needed for patient services.
• Provide basic instruction and health education to clarify provider instructions, procedures, and referral needs.
• Perform other duties within the scope of the role as assigned.

Benefits

• Professional development and opportunities for career advancement.
• Workforce Wellness Program with ongoing activities and challenges that encourage staff wellness and recognize participation.
• Planetree Recognition Awards honoring innovation, leadership, and community spirit.
• Supportive and collaborative work environment focused on wellness, inclusivity, and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED