Full Time - Medical Assistant/Patient Representative - Monticello
About The Position
Sun River Health is seeking a full-time Medical Assistant/Patient Representative to support its Monticello, New York location. The role assists patients and professional staff within an assigned Center unit or authorized community site, supporting medical care as directed by nursing and medical staff and in accordance with Center objectives and policies. The position provides patient-centered assistance and helps patients access services in a pleasant, knowledgeable, and efficient manner, including communicating with a diverse population. The Medical Assistant/Patient Representative is an integral access point for patients and is responsible for registration and appointment processes as well as clinical and administrative support. The role supports patient visits and care coordination, maintains clinical areas and supplies, and helps connect patients with services. Duties are performed in compliance with applicable systems and job-specific standards; other duties within the role may be assigned.
Requirements
- High school diploma or equivalent.
- Strong communication, customer service, and organizational skills.
- Ability to work effectively within a multidisciplinary healthcare team.
- Ability to maintain confidentiality and demonstrate professionalism when interacting with patients, colleagues, and providers.
Nice To Haves
- Completion of a Medical Assistant training program.
- Previous Medical Assistant or related clinical experience.
- National Medical Assistant certification; certification is preferred but not required for consideration unless otherwise specified for the position.
Responsibilities
- Prepare patients for examinations and procedures, including obtaining and documenting vital signs and relevant patient information.
- Assist providers and other clinical staff during patient visits, examinations, and procedures as appropriate.
- Prepare examination rooms, support patient flow, and ensure rooms are stocked and ready for use.
- Accurately document patient information in the electronic health record according to established procedures.
- Assist with scheduling, referrals, follow-up activities, and other assigned patient care coordination needs.
- Provide patients with instructions and information consistent with direction from the clinical team, and provide basic instruction or health education to clarify provider instructions, procedures, and referral needs.
- Maintain infection prevention, safety, and confidentiality standards.
- Maintain and organize medical supplies and clinical areas.
- Collaborate with providers, nurses, and other care team members to support an efficient and positive patient experience.
- Facilitate patient care across SRH departments and with outside agencies.
- Verify insurance and set fees based on the sliding scale fee.
- Consult with medical staff to connect patients to services, including translation, transportation assistance, and application assistance.
- Contact patients by telephone and mail.
- Assist with daily reception activities and initiate processes needed for patient services.
- Perform other duties within the scope of the Medical Assistant/Patient Representative role as assigned.
Benefits
- Opportunities for career advancement and professional development.
- Workforce Wellness Program with ongoing challenges and activities.
- Planetree Recognition Awards recognizing innovation, leadership, and community spirit.
- Supportive and collaborative work environment promoting wellness, inclusivity, and recognition.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
