Medical Assistant/Patient Access Rep - Urgent Care - Metairie - PRN

Ochsner Health•Metairie, LA

4d•Onsite

About The Position

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care to assigned patients under the supervision of a licensed healthcare provider and assists with delivering healthcare services. The role includes patient access, administrative, and clinical duties. Employees must comply with applicable policies, standards, laws, accreditation standards, and regulatory requirements, and promptly report known or suspected ethical, safety, privacy, or compliance concerns. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Ability to present information and respond proficiently to questions from patients and customers.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Completion of a Medical Assistant training program.
Related experience in a clinic or medical office setting.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), certification as a Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide excellent customer service to patients, guests, and family members.
Ensure required patient forms are completed and paperwork and documents are gathered and accurate.
Enter patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
Perform vital signs and other screenings, obtaining height, weight, allergy and medication history, and other assessments.
Prepare patients for exams, explain procedures before they are performed, and answer patient questions.
Schedule and reschedule appointments by phone or in person, transfer patients to appropriate departments for scheduling, and update necessary information.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with all policies and standards.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct, patient or employee safety concerns, privacy concerns, and other compliance-related concerns.